Bencer Abraham
Yuma,AZ
Summary
Talented Associate skilled at mentoring and leading new team members on company procedures. Enabling clients to receive optimal level of care while promoting available products and services.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Agent
Holiday Inn
Yuma, AZ
06.2024 - Current
- Managed check-in and check-out processes, ensuring seamless guest experiences.
- Resolved guest inquiries and complaints, enhancing customer satisfaction and loyalty.
- Coordinated room assignments and special requests using hotel management software.
- Trained new front desk staff on procedures, fostering a collaborative team environment.
Independent Contractor
Qwick
Phoenix, Arizona
09.2023 - Current
- Qwick is the professional platform at the heart of the hospitality industry that matches experienced food and beverage freelancers with shifts in real time including but not limited to; serving, bussing, barback, security, event help, banquet serving, event flipping etc.
Server
La Fonda
Yuma, AZ
12.2022 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Assistant Manager
Chevron
12.2021 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Server
Mizlala
08.2021 - 12.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Assistant Brewer
Prison Hill Brewing
02.2015 - 08.2019
- Supported marketing, customers service and delivery processes with subject matter expertise.
- Adhered to good manufacturing practices and standard operating procedures.
- Assigned daily work tasks and set weekly schedules.
- Completed frequent inspections to identify and resolve problems affecting performance.
- Helped managers make accurate decisions by tracking deviations from production targets with daily logs.
Education
High School Diploma -
Yuma High School
Yuma, AZ05.2012
Skills
- Customer assistance
- POS Systems
- Identification Checks
- Hospitality
Certification
Arizona Western College ECT-150-001 Fiber Optics July 2023
Timeline
Hotel Front Desk Agent
Holiday Inn
06.2024 - Current
Independent Contractor
Qwick
09.2023 - Current
Server
La Fonda
12.2022 - 09.2023
Assistant Manager
Chevron
12.2021 - 12.2022
Server
Mizlala
08.2021 - 12.2021
Assistant Brewer
Prison Hill Brewing
02.2015 - 08.2019
High School Diploma -
Yuma High School