Bene' Brown
Lawrenceville,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Chico's FAS
Winder, GA
08.2022 - 06.2024
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Representative
Teleperformance
Lawrenceville, GA
01.2018 - 01.2021
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Dental Receptionist
Teen Dental Group
Alpharetta, GA
07.2016 - 12.2017
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Gathered medical information, dental health history and vitals from patients.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled and confirmed patient appointments and consultations.
Customer Service Supervisor
AncestrybyDNA
Lawrenceville, GA
02.2016 - 09.2016
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
Education
High School Diploma -
Mountain View High School
Lawrenceville, GA05-2010
Skills
- Appointment Scheduling
- Consultative Sales
- Account updating
- Report Generation
- Complaint resolution
- Data Entry
Timeline
Customer Service Representative
Chico's FAS
08.2022 - 06.2024
Customer Service Representative
Teleperformance
01.2018 - 01.2021
Dental Receptionist
Teen Dental Group
07.2016 - 12.2017
Customer Service Supervisor
AncestrybyDNA
02.2016 - 09.2016
High School Diploma -
Mountain View High School
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