Benedict Joe
Oklahoma City,OK
Overview
11
11
years of professional experience
Work History
Delivery Driver
FedEx Ground
Oklahoma City, OK
01.2024 - Current
- Delivered packages efficiently, adhering to scheduled routes and timelines.
- Maintained vehicle cleanliness and ensured compliance with safety regulations.
- Communicated effectively with customers regarding delivery status and issues.
- Assisted in loading and unloading packages to optimize delivery efficiency.
Fraud Investigator
ACT Technology
Norman, OK
01.2023 - 12.2023
- Analyzed transaction data to identify patterns indicative of fraudulent activity.
- Conducted thorough investigations of suspicious claims and reported findings to management.
- Reviewed and updated fraud detection systems to improve accuracy and efficiency.
- Developed detailed reports summarizing investigation results and recommendations for action.
Sales Associate
Coach
Oklahoma City, OK
09.2022 - 02.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Developed strong product knowledge to provide accurate information and recommendations.
- Managed inventory levels, ensuring stock availability for high-demand items.
- Collaborated with team members to achieve daily sales goals and improve store performance.
Packager
Amazon
Oklahoma City, OK
12.2020 - 07.2022
- Operated packaging machinery to ensure efficient and accurate product assembly.
- Collaborated with team members to maintain workflow and meet production targets.
- Inspected packaged products for quality assurance before shipping.
- Trained new employees on safe handling and operational procedures.
Call Center Representative
Maximus
Oklahoma City, OK
10.2019 - 12.2020
- Managed high-volume inbound calls, ensuring prompt resolution of customer inquiries.
- Assisted customers with product information and billing issues, enhancing overall satisfaction.
- Utilized CRM software to accurately log interactions and track customer feedback.
- Collaborated with team members to resolve complex issues, improving response times.
Call Center Representative
Healthcare.gov
Lawton, OK
10.2016 - 11.2019
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Debt Collector
GC Services Call Center
Oklahoma City, OK
05.2015 - 10.2016
- Managed high-volume outbound calls to collect overdue payments from clients.
- Negotiated payment arrangements while maintaining compliance with industry regulations.
- Resolved customer inquiries and disputes effectively to enhance satisfaction and retention.
- Trained new staff on collection policies, procedures, and system usage for improved performance.
Education
High School Diploma -
Riverside Indian School
Anadarko, OKSkills
- Customer service
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving
- Quality assurance
Timeline
Delivery Driver
FedEx Ground
01.2024 - Current
Fraud Investigator
ACT Technology
01.2023 - 12.2023
Sales Associate
Coach
09.2022 - 02.2023
Packager
Amazon
12.2020 - 07.2022
Call Center Representative
Maximus
10.2019 - 12.2020
Call Center Representative
Healthcare.gov
10.2016 - 11.2019
Debt Collector
GC Services Call Center
05.2015 - 10.2016
High School Diploma -
Riverside Indian School