Beneshia C. Bruton
Miami,FL
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
28
28
years of professional experience
Work History
Front End Manager
Home Depot
Miami, FL
02.2002 - Current
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping and security.
- Coached employees through day-to-day work and complex problems.
- Oversaw cashier operations, bookkeeping and security
- Prepared agendas and took notes at meetings to archive proceedings
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Assessed personnel performance and implemented incentives and team-building events to boost morale
Support Worker
Macy's
Miami, FL
05.2010 - 04.2012
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
Relief Manager
Public Storage
Miami, FL
05.2006 - 07.2007
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Provided constructive feedback to workers, which improved morale and boosted efficiency.
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
- Answered customer questions and provided immediate assistance to deliver exemplary service.
Customer Service Representative
PRC
Miami, FL
01.2005 - 05.2005
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Supervisor
Kmart
Miami, FL
12.1999 - 01.2004
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Education
Diploma - Computer And Information Sciences
Robert Morgan Educational Center And Technical College
Miami, FL08.1998
High School Diploma -
Miami Killian Senior High School
Miami, FL05.1987
Skills
- Handling Complaints and Inquiries
- Labor Management Systems
- Customer Service Process Improvement
- Delegation and Supervision
Timeline
Support Worker
Macy's
05.2010 - 04.2012
Relief Manager
Public Storage
05.2006 - 07.2007
Customer Service Representative
PRC
01.2005 - 05.2005
Front End Manager
Home Depot
02.2002 - Current
Supervisor
Kmart
12.1999 - 01.2004
Diploma - Computer And Information Sciences
Robert Morgan Educational Center And Technical College
High School Diploma -
Miami Killian Senior High School