Joann Basilio-Colameco
Barnstable,MA
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
33
33
years of professional experience
Work History
Front End Manager
Stop & Shop
Dennis Port, MA
01.2008 - Current
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping and security.
- Coached employees through day-to-day work and complex problems.
Cash Office Manager
A&P
Osterville, MA
01.1990 - 01.2008
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Bachelor of Science - Business Administration
Western New England College
Springfield, MA05.1990
Associate of Science - Business Administration
Dean College
Franklin, MA05.1988
Skills
- Labor Management Systems
- Opening and Closing Procedures
- Employee Performance Evaluations
- Scheduling and Time-Tracking
- Handling Complaints and Inquiries
- Team Management
- Maintaining Clean Work Areas
- Implementing Pricing Strategies
- Financial Forecasting
- Flexible Work Schedule
Timeline
Front End Manager
Stop & Shop
01.2008 - Current
Cash Office Manager
A&P
01.1990 - 01.2008
Bachelor of Science - Business Administration
Western New England College
Associate of Science - Business Administration
Dean College
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