Taylor Durbin
Bushnell,NE
Summary
Results-oriented laborer, adept at taking on multiple simultaneous responsibilities in dynamic environments. Adaptable and resourceful to apply critical thinking to address obstacles. Driven to analyze and streamline operations, fostering top-quality team performance.
Overview
11
11
years of professional experience
Work History
Front End Manager
Panhandle Coop Association
Kimball, NE
07.2022 - Current
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping and security.
- Coached employees through day-to-day work and complex problems.
- Evaluated employee performance and made recommendations for improvements.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Recorded financial transactions and performed account reconciliations.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Prepared weekly employee work schedules for team members.
Shift Manager
SUBWAY®Restaurants
Kimball, NE
05.2021 - 09.2022
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Grounds Maintenance Worker
The Carpenter Center
Gering, NE
05.2017 - 08.2020
- Operated mowers, electric clippers and edgers and maintained fresh and groomed grounds for guest enjoyment.
- Maintained grounds tools and equipment free from mechanical or safety defects and in top operating condition.
- Cultivated and beautified park grounds and facilities through pruning, weeding and fertilizing.
- Assembled, installed and repaired plumbing systems and kept grounds systems safe and functional.
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
- Cleared public and private areas of debris before and after events.
- Applied mulch to garden beds for protection against weeds and unwanted growth.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass.
- Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
Customer Service Manager
Walmart
Sidney, NE
06.2013 - 06.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
High School Diploma -
Kimball Jr/Sr High School
Kimball, NE05.2008
Skills
- Hard working and compliant
- Have experience in manual labor
- Adaptive, quick to learn
- Practiced safety measures while maintaining grounds
- Listening Skills
- Cash Handling
- Credit and Cash Transactions
Timeline
Front End Manager
Panhandle Coop Association
07.2022 - Current
Shift Manager
SUBWAY®Restaurants
05.2021 - 09.2022
Grounds Maintenance Worker
The Carpenter Center
05.2017 - 08.2020
Customer Service Manager
Walmart
06.2013 - 06.2017
High School Diploma -
Kimball Jr/Sr High School