Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
OperationsManager

Benhur Menghisteab

Kensington,MD

Summary

Security-focused and diligent skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Car Salesman

CarMax
04.2023 - Current
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Increased business 24% in single quarter.
  • Monitored customers for signs of security concerns and escalated issues to management.

Autistic Support Teacher

Community Services For Children
01.2021 - 06.2022
  • Coordinated special education students and teacher assistant schedules with master schedule.
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
  • Taught multiple subjects to students with intellectual or emotional disabilities.
  • Led activities that developed students' physical, emotional, and social growth.
  • Applied proven strategies to improve students' sensory- and perceptual-motor skills.

Concierge

Civic Center
02.2018 - 12.2018
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

Auto Detailer Manager

Teph Seal Auto Appearance
01.2017 - 12.2017
  • Oversaw inventory, equipment maintenance and bay cleaning.
  • Inspected finished work to verify employee compliance with detailing standards.
  • Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
  • Trained detail team to deliver best possible service to customers with quality work.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

High School Diploma -

Walter Johnson High School
Bethesda, MD
06.2016

Skills

  • Repair Cost Estimation
  • Registration Paperwork
  • Pre-Owned Vehicles
  • Price Negotiation
  • Conflict Mediation
  • Loss Prevention Goals Monitoring

Accomplishments

  • Achieved 30+ Completed Transactions a Month Since acquiring sales license.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Maryland Car Salesmen License
  • Licensed CPR And First AID

Languages

English
Native or Bilingual
Tigrinya
Native or Bilingual
Amharic
Native or Bilingual

Timeline

Car Salesman

CarMax
04.2023 - Current

Autistic Support Teacher

Community Services For Children
01.2021 - 06.2022

Concierge

Civic Center
02.2018 - 12.2018

Auto Detailer Manager

Teph Seal Auto Appearance
01.2017 - 12.2017

High School Diploma -

Walter Johnson High School

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Benhur Menghisteab