Beni Mabiala Jr
Harrisburg,PA
Summary
Dynamic and collaborative with a proven track record at Underdog Sports Bar & Grill, excelling in reservations management and team collaboration. Demonstrated ability to enhance customer satisfaction and streamline service operations. Skilled in using POS software and delivering great customer service, effectively boosting workforce effectiveness.
Overview
1
1
year of professional experience
Work History
Host
Underdog Sports Bar & Grill
09.2023 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Opened and closed seating sections according to volume of guests.
Education
Bishop McDevitt HS
Harrisburg, PASkills
- Telephone reception
- Server Support
- Team Collaboration
- Reservations Management
- Multitasking proficiency
- Customer Service
- POS Software
Languages
French
Limited Working
Timeline
Host
Underdog Sports Bar & Grill
09.2023 - Current
Bishop McDevitt HS