Benigna Alvarez-Favela
Glendale,AZ
Summary
Dynamic Patient Service Specialist with a proven track record at University Vision Centre , enhancing patient satisfaction through exceptional customer service and efficient appointment scheduling. Skilled in insurance verification and maintaining HIPAA compliance, I excel in fostering a welcoming environment while demonstrating strong empathy and attention to detail in all interactions.
Overview
4
4
years of professional experience
Work History
Patient Service Specialist
Retinal Consultants of Arizona
Phoenix, AZ
11.2024 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
Patient Service Specialist
University Vision Centre
El Paso, TX
10.2021 - 10.2024
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Trained new staff on filing, phone etiquette and other office duties.
Youth Care and Support Worker
Insight Global
Fort Bliss, TX
04.2021 - 07.2021
- Contributed to a reduction in negative behaviors by consistently enforcing boundaries and expectations.
- Improved youth engagement by developing and implementing interactive activities tailored to their interests and needs.
- Enhanced the emotional well-being of youths by providing a safe and supportive environment for them to express themselves.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
Education
Associate In General Studies -
New Mexico State University-DACC
Las Cruces, NMSkills
- Patient registration
- Insurance verification
- Data entry
- Payment processing
- Customer service
- HIPAA compliance
- Appointment scheduling
- Attention to detail
- Effective communication
- Time management
- Patient confidentiality
- Professionalism and ethics
- Healthcare systems
- Medical terminology
- Strong empathy
Languages
Spanish
Professional Working
Timeline
Patient Service Specialist
Retinal Consultants of Arizona
11.2024 - Current
Patient Service Specialist
University Vision Centre
10.2021 - 10.2024
Youth Care and Support Worker
Insight Global
04.2021 - 07.2021
Associate In General Studies -
New Mexico State University-DACC