Benito A Perez
Marysville,WA
Summary
Dynamic Manager on Duty at Roal Construction and Remodeling LLC, adept in staff training and development, and customer relationship management. Excelled in elevating customer satisfaction and team performance, ensuring 100% project completion on schedule. Skilled in strategic planning and problem resolution, fostering a culture of excellence and collaboration.
Overview
5
5
years of professional experience
Work History
Manager on Duty
Roal Construction and Remodeling LLC
Marysville, WA
03.2019 - 11.2023
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
Education
Preparatoria # 9 Jacarandas
México CitySkills
- Customer service focus
- Delegation capabilities
- Sales and Marketing
- Staff Training and Development
- Technical knowledge
- Scheduling proficiency
- Policy Enforcement
- Staff Management
- Goal-Oriented
- Training and mentoring
- Strategic Planning
- Inventory Oversight
- Processes and procedures
- Complex Problem-Solving
- Employee Motivation
- Expectation setting
- Business Administration
- Operations Management
- Schedule development
- Staff Discipline
- Business Development
- Process Monitoring and Improvement
- Customer Service
- Teamwork and Collaboration
- Problem Resolution
- Goal Setting
- Team Leadership
- Decision-Making
- Shift Scheduling
- Hiring and Training
- Customer Relationship Management
- Work Planning and Prioritization
- Documentation And Reporting
Languages
Spanish
Professional Working
Timeline
Manager on Duty
Roal Construction and Remodeling LLC
03.2019 - 11.2023
Preparatoria # 9 Jacarandas