Benjamen Heng
Sacramento,California
Summary
Dedicated professional with proven expertise in customer service and time management, honed at Ducky's Donuts and the City of Sacramento. Excelled in enhancing customer experiences and streamlining operations, achieving high accuracy in transactions. Demonstrates strong work ethic, empathy, and team collaboration, significantly contributing to business growth and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Ducky's Donuts
04.2023 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Crew Member
City of Sacramento
06.2024 - 08.2024
- Maintained a safe work environment by following safety guidelines and ensuring proper use of equipment.
- Enhanced landscape appearance by trimming hedges, removing weeds, and planting new flowers.
- Enhanced teamwork dynamics by actively participating in crew meetings, offering constructive feedback, and sharing knowledge when appropriate.
- Elevated overall aesthetic appeal with careful selection of plants based on color coordination and seasonal interest.
- Maintained company equipment in proper working condition through regular inspections, cleaning, and servicing to prevent costly repairs or downtime.
Education
Valley High School
Sacramento, CA05-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Time management skills
Accomplishments
- Oversaw implementation of new phone system which resulted in more cost-effective service.
- Used multiple collaboration skills to unite team members together in a proper manner
- Helped supervise and manage other coworkers throughout their shift
Certification
- California Driver's License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Crew Member
City of Sacramento
06.2024 - 08.2024
Cashier
Ducky's Donuts
04.2023 - 11.2024
Valley High School
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