Benjamin Beck
West Lafayette,IN
Summary
Team-oriented manager with more than twenty years spent in the customer service arena. Dedicated to a high personal standard and a strong work ethic. Capable of handling multiple responsibilities while maintaining a focus on customer service. Quick to learn new skills and excited to adapt to challenges. Devoted to driving results and attaining goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Gordon Food Service
05.2021 - Current
- Team Leader May 2021 - January 2023
- Promoted to Assistant Manager January 2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and product displays. Monitored inventory to keep shelves full and presentable.
- Excelled in customer service and helped build up new store accounts.
- Worked closely with Express Van Delivery Program to make it as efficient and customer-oriented as possible.
Store Manager
Freshii
10.2017 - 05.2021
- Created a team-oriented environment with sales, service and productivity goals
- Acquired, trained and directed staff
- Evaluated regular to determine and develop talent
- Focused on maximizing profits and lowering costs through inventory management and labor control
- Developed advertising and marketing strategies for new and existing customers to gain repeat business
- Engaged with local residencies, athletic events and education departments to develop catering and walk-in business
Team Leader
Gordon Food Service
01.2007 - 10.2017
- Promoted to Team Leader July 2013
- Trained Associates in all areas of the store
- Opened and closed the store, including cash counting and bank deposits
- Completed and maintained merchandise displays
- Unloaded and stocked shipments in all areas of the store
- Received delivery orders
- Engaged with guests daily and fulfilled customer orders
General Manager
Dairy Queen
05.1998 - 11.2006
- Promoted to Shift Leader May 2000, General Manager June 2003
- Managed all business operations, including banking, inventory control, product ordering, staff hiring, training and scheduling
- Increased sales regularly through marketing with a local radio station and promoting unique daily specials
- Conducted regular staff reviews and met with staff one-on-one to identify and develop talent for growth opportunities
Education
aesthetic compositions in advertisements and marketing
Sanford-Brown College
Tampa, FL12.2012
Skills
- Customer service
- Team management
- Store operations oversight
- Employee training and development
- Culture development
- Loss prevention
- Cost control and budgeting
Hobbies and Interests
- Painter
- Musician
- Dissectologist
- Reader
Certification
ServSafe Food Manager certified
Timeline
Assistant Store Manager
Gordon Food Service
05.2021 - Current
Store Manager
Freshii
10.2017 - 05.2021
Team Leader
Gordon Food Service
01.2007 - 10.2017
General Manager
Dairy Queen
05.1998 - 11.2006
aesthetic compositions in advertisements and marketing
Sanford-Brown College
Similar Profiles
Malik HillMalik Hill
Replenisher, Hi-Lo Operator at Gordon Food ServiceReplenisher, Hi-Lo Operator at Gordon Food Service
Lance James BenaventeLance James Benavente
Sales Service Driver at Gordon Food ServiceSales Service Driver at Gordon Food Service
Jacob NicholsJacob Nichols
Sales Associate at Gordon Food ServiceSales Associate at Gordon Food Service
Valerie O'NealValerie O'Neal
Assistant Manager/Team Leader at Gordon Food ServiceAssistant Manager/Team Leader at Gordon Food Service
Dominic GalanteDominic Galante
Landscaper at Self EmployedLandscaper at Self Employed