Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Volunteer

Benjamin Bishop

San Diego,CA

Summary

Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Go Go Amigos
San Diego, CA
05.2022 - Current
  • Answered customers' questions, recommended items, and recorded order information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Flightline Tour Operator

San Diego Zoo Safari Park
Escondido, CA
10.2021 - 05.2022
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Built personal relationships with guests to promote positive experiences.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Guided groups of up to 10 people on scheduled tours.

Zipline Guide

Castle Rock Zip Line Tours
03.2015 - 10.2021
  • It was my job to ensure the safety and exceptional experience for all zip line guests
  • Some responsibilities include setting stop ropes, tying required knots, assisting guests in proper harness and helmet fitting, demonstrating proper zipping techniques, operating the zip line activity, breaking guest’s speed upon incoming approach, performing retrievals and rescues, and inspecting equipment
  • Responsibilities also included educating guests about Phillip S Miller park and surrounding areas about history, wildlife and other interesting facts to create a fun and engaging tour for everyone

Server

Viewhouse
04.2019 - 03.2020
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Bachelor of Arts - Economics

University of Colorado At Boulder
Boulder, CO
08.2023

Skills

  • Quality Control
  • Menu Memorization
  • Guest Relations Management
  • Food Sales and Promotion
  • Suggestive Selling
  • Wine Service
  • Customer and Service-Oriented
  • Teamwork and Collaboration
  • Composure and Emotional Control
  • Administer First Aid
  • Order Accuracy
  • POS System Operations

Certification

  • First Aid/CPR Certified
  • TIPS Certified- Colorado's alcohol seller-server training

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Talent wins games, but teamwork and intelligence wins championships.
Michael Jordan

Timeline

Server

Go Go Amigos
05.2022 - Current

Flightline Tour Operator

San Diego Zoo Safari Park
10.2021 - 05.2022

Server

Viewhouse
04.2019 - 03.2020

Zipline Guide

Castle Rock Zip Line Tours
03.2015 - 10.2021

Bachelor of Arts - Economics

University of Colorado At Boulder

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Benjamin Bishop