Benjamin Bostwick
Rockwall,TX
Summary
Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations.
Overview
12
12
years of professional experience
Work History
Department Manager
Kroger
Rockwall , Tx
11.2022 - Current
- Lead and manage a team of 7 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Conducted regular performance reviews to monitor progress of individual employees.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Monitored daily sales figures to track trends in customer buying behavior.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Handled shift overstock, restocking and inventory control.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Performed opening and closing duties as part of management team and handled cash management.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Utilized excellent math skills to maintain accurate inventory levels.
Floor Supervisor
Tropical Smoothie Cafe
Rockwall, TX
03.2022 - 08.2022
- Ensured compliance with safety regulations and company policies.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Scheduled staff shifts and assigned duties to ensure efficient workflow.
- Processed customer payments accurately and efficiently.
- Developed employee training materials and conducted orientation sessions for new hires.
- Resolved customer complaints in a timely and professional manner.
- Conducted regular store audits to identify areas of improvement or potential risks.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Maintained a clean, organized, and safe work environment at all times.
- Assisted with the hiring process by screening resumes, conducting interviews, and making recommendations for hire.
- Collaborated with other departments to meet organizational objectives.
- Managed cash register operations including deposits, withdrawals, transfers.
- Tracked sales data on a weekly basis to identify trends or patterns in customer behavior.
- Coordinated with vendors regarding product availability, pricing information, delivery schedules.
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
Employee
BrumleyGardens
Dallas , TX
09.2019 - 12.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Delivered products to customer locations on time.
Manager
Dennys Restaurant
Rockwall , TX
04.2018 - 08.2019
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
Assistant Manager
Panda Express
Lewisville , Tx
08.2016 - 03.2018
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Floor Supervisor
Jack in the Box
Garland , TX
04.2014 - 08.2014
- Ensured compliance with safety regulations and company policies.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Scheduled staff shifts and assigned duties to ensure efficient workflow.
- Monitored inventory levels and placed orders for additional stock as required.
- Processed customer payments accurately and efficiently.
- Resolved customer complaints in a timely and professional manner.
- Managed cash register operations including deposits, withdrawals, transfers.
Employee
Long John Silver's
Rockwall, TX
12.2013 - 04.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Kitchen Hand
Schlotzsky's Deli
Dallas , TX
03.2012 - 11.2013
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Stocked shelves with food supplies, such as canned goods and dry ingredients.
- Disposed of garbage according to health regulations.
- Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
- Served food during catered events or banquets as requested by supervisors or chefs.
- Maintained a neat work station throughout shift hours.
Education
GED -
Heath High School
Heath, Tx09-2022
Skills
- Staff Training
- Personnel Training And Development
- Employee Scheduling
- Employee Development
- Scheduling
- Team Collaboration
- Team Development
- New Employee Training
- Schedule Management
- Inventory Management
- Product Restocking
- Leadership Skills
- Cash Management
- Customer Service
- Customer Interactions
- Relationship Building And Management
- Time Management
- Retail Management
Timeline
Department Manager
Kroger
11.2022 - Current
Floor Supervisor
Tropical Smoothie Cafe
03.2022 - 08.2022
Employee
BrumleyGardens
09.2019 - 12.2019
Manager
Dennys Restaurant
04.2018 - 08.2019
Assistant Manager
Panda Express
08.2016 - 03.2018
Floor Supervisor
Jack in the Box
04.2014 - 08.2014
Employee
Long John Silver's
12.2013 - 04.2014
Kitchen Hand
Schlotzsky's Deli
03.2012 - 11.2013
GED -
Heath High School