Benjamin Carmona
Waterbury
Summary
Driven Automotive Sales Consultant with a solid record at Todd Nissan of Torrington. I thrive on delivering top-notch customer service and making those cold calls. My Google and DealerRater reviews speak volumes about my customers’ satisfaction. I use my deep product knowledge and ability to stay cool under pressure to boost client happiness and encourage repeat business. While I recognize there are areas I can improve, I am committed to continuously refining my skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Automotive Sales Consultant
Todd Nissan of Torrington
11.2023 - Current
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Answered telephone and email inquiries from potential customers.
- Streamlined sales process with efficient organization of client information and follow-up communications.
- Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
Automotive Sales Consultant
County Line Nissan North
05.2023 - 11.2023
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
Car Wash Attendant
County Line Car Wash
11.2022 - 05.2023
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Enhanced customer satisfaction by delivering efficient and thorough car wash services.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
Education
High School Diploma -
Crosby High School
Waterbury06-2020
Skills
- Resilience under pressure
- Test drive facilitation
- Follow-up techniques
- Trade-in evaluations
- Sales process optimization
- Sales strategy development
- Product knowledge expertise
- Cold calling
- Prospecting clients
- Customer service
Certification
- CT Driver's License
- Nissan Certification/Nissan/2023
- Vinsolutions Certified
- Doppler Certified
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Automotive Sales Consultant
Todd Nissan of Torrington
11.2023 - Current
Automotive Sales Consultant
County Line Nissan North
05.2023 - 11.2023
Car Wash Attendant
County Line Car Wash
11.2022 - 05.2023
High School Diploma -
Crosby High School
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