Benjamin Daley
Lakewood,CO
Summary
Committed and skilled hospitality professional with 10+ years of progressive experience in full service and select service hotels. Organized and dependable manager with a proven sales track record and success in handling multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Group Sales Manager
DoubleTree by Hilton Denver Cherry Creek
03.2024 - Current
- Booked ~$1.3M in forecasted revenue in 2024, ~$800K actualized within the year.
- Maintained Group ADR in a falling transient rate environment.
- Worked closely with DOS and Revenue Manager on rate strategy, successfully boosting occupancy and minimizing ADR loss compared to comp set.
- Consistently outperformed comp set in Group and gained market share compared to STLY.
- Led successful negotiations with major clients, securing lucrative contracts.
- Mentored junior staff members and provided ongoing training, enhancing their skills and boosting team performance.
- Contributed to the first-year profitability of our F&B department by adjusting pricing and implementing SOPs to reduce labor and food costs.
Catering Sales Manager
Doubletree by Hilton Denver Cherry Creek
01.2024 - 03.2024
Catering Sales Manager
Embassy Suites By Hilton Denver Tech Center North
01.2023 - 12.2023
- Organized corporate meetings, special events and social occasions.
- Collaborated with clients to confirm event details such as setup logistics, decorations, and food and beverage selections.
- Detailed Banquet Event Orders
- Generated Banquet Checks and processed payments for groups, ensuring all Banquet Checks are posted correctly and on time.
- Applied experience and training in audio/visual field to assist operations and troubleshoot problems.
- Prospected neighboring businesses and brought in new business, retaining several new repeat clients.
- Participated in planning meetings and site visits to enhance quality of client services.
- Exceeded all monthly and quarterly sales goals and increased profitability through effective sales strategy and business planning.
- Sold small room blocks for catering-forward pieces of business.
Front Desk Supervisor
Hampton Inn & Suites Jekyll Island
01.2022 - 01.2023
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responsible for Front Desk recordkeeping and cash handling.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Ensured that Front Office department exceeded brand standards in customer service and loyalty recognition.
Front Desk Agent
Hampton Inn & Suites Fernandina Beach Downtown
02.2019 - 03.2020
- Took reservations over phone, in person, and via computer.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Ensured a positive guest experience even if guests had challenges with their stay.
Houseman / Shuttle Driver
La Quinta Inn & Suites New Haven
06.2012 - 08.2015
- Coordinated with hotel laundry department to stock housekeeping carts prior to each shift.
- Maintained public areas in accordance with brand standards.
- Assisted front desk as needed, bringing items to rooms and handling small repairs to avoid unnecessary room changes.
- Picked up and dropped off guests in the Hotel's courtesy shuttle.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
Sound Engineer / Assistant Venue Manager
Gussy's Bar
01.2016 - 01.2019
- Live sound mixing for a small music venue.
Education
Diploma -
SAE Institute of Technology
New York, NY2016
High School Diploma -
Glynn Academy
Brunswick, GA2011
Skills
- Salesforce / Delphi
- Business Analytics
- Contract Management
- Sales Performance Tracking
- Food and Beverage
- RFP Process
Timeline
Group Sales Manager
DoubleTree by Hilton Denver Cherry Creek
03.2024 - Current
Catering Sales Manager
Doubletree by Hilton Denver Cherry Creek
01.2024 - 03.2024
Catering Sales Manager
Embassy Suites By Hilton Denver Tech Center North
01.2023 - 12.2023
Front Desk Supervisor
Hampton Inn & Suites Jekyll Island
01.2022 - 01.2023
Front Desk Agent
Hampton Inn & Suites Fernandina Beach Downtown
02.2019 - 03.2020
Sound Engineer / Assistant Venue Manager
Gussy's Bar
01.2016 - 01.2019
Houseman / Shuttle Driver
La Quinta Inn & Suites New Haven
06.2012 - 08.2015
Diploma -
SAE Institute of Technology
High School Diploma -
Glynn Academy
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