Laura Koziol
Foothill Ranch,CA
Summary
Ambitious Catering Manager with 3 years experience of successfully meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding a professional, approachable attitude.
Overview
7
7
years of professional experience
Work History
Catering Sales Manager
Orange Hill Restaurant & Events
12.2022 - Current
- Increased event bookings by developing and implementing effective catering sales strategies.
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
- Respond to inquiries promptly and professionally, providing detailed information on catering options, pricing, and availability.
- Collaborate with clients to customize menus, floor plans, and event details to meet their specific needs and preferences.
Catering Sales Administrative Assistant
Orange Hill Restaurant & Events
12.2021 - 12.2022
- Updating banquet event orders, floor plans, and event information for clients quickly and efficiently.
- Assist banquet staff with tables, linens, and set up when needed to ensure the team was set up for a successful event.
- Check linen, chair, and any outside rental orders from vendors to ensure timely delivery and pick up.
- Distribute updated banquet event orders to kitchen staff, banquet staff, management team, and valet staff to make sure everyone has the most current information.
Restaurant Hostess
Orange Hill Restaurant & Events
03.2021 - 12.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Sales Associate
Bath & Body Works
10.2020 - 03.2021
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Restaurant Hostess
Habana
10.2019 - 10.2020
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Retail Sales Associate
Justice Tween Brands
10.2017 - 05.2019
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Education
Bachelor of Science - Hospitality Management&Marketing Management Minor
California Polytechnic State University-Pomona, CA
Pomona, CA12.2023
Skills
- Salesforce / Delphi
- E - Sertifi
- Communication
- Leadership / Team Player
- Customer Service
Timeline
Catering Sales Manager
Orange Hill Restaurant & Events
12.2022 - Current
Catering Sales Administrative Assistant
Orange Hill Restaurant & Events
12.2021 - 12.2022
Restaurant Hostess
Orange Hill Restaurant & Events
03.2021 - 12.2021
Sales Associate
Bath & Body Works
10.2020 - 03.2021
Restaurant Hostess
Habana
10.2019 - 10.2020
Retail Sales Associate
Justice Tween Brands
10.2017 - 05.2019
Bachelor of Science - Hospitality Management&Marketing Management Minor
California Polytechnic State University-Pomona, CA
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