Benjamin Di Fulvio
Austin
Summary
While working at Mod Mutt Salon and HERO Managed, I built the skills required to provide excellent customer support while communicating effectively with my coworkers and supervisors. In dynamic locations like Mod Mutt Salon, I fine-tuned my immediate problem solving and decision making to reduce friction while maintaining precision. With frequent interactions with clients and guests, I practiced my patience and understanding while improving the general environment.
Overview
1
1
year of professional experience
Work History
IT Technician Intern
HERO Managed Services
Tarpon Springs, FL
06.2025 - 08.2025
- Assisted in troubleshooting hardware and software issues for end-users.
- Provided timely technical support via phone, email, and in-person interactions.
- Documented IT processes and maintained accurate records of service requests.
- Installed and configured computer systems and peripherals for clients.
General Assistant
Mod Mutt Salon
109 Denson Dr, Austin, Texas
05.2024 - 03.2025
- Assisted with daily operations, ensuring smooth salon workflow and customer satisfaction.
- Maintained cleanliness and organization of salon equipment and workstations.
- Supported team members by preparing grooming tools and supplies for services.
- Engaged with clients, providing information about services and appointment scheduling.
- Participated in communicating information regarding clients to team members
Education
No Degree -
Westwood Highschool
Austin05-2026
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Reliability
- Empathy and patience
Languages
Spanish
Professional Working
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
IT Technician Intern
HERO Managed Services
06.2025 - 08.2025
General Assistant
Mod Mutt Salon
05.2024 - 03.2025
No Degree -
Westwood Highschool