Benjamin DODSON
Lebanon,TN
Summary
I am a results-driven customer service professional specializing in creating exceptional dining experiences and memorable moments through personalized interactions, meticulous preparation and organization, empathy, and a genuine passion for service.
Through my experience professionally serving, cooking, producing and writing for others, and performing as a musician, I have developed a diverse range of knowledge and skills that allow me to create memorable moments and an experience for others.
I love food, wine, music, and people. I love when all four come together to create an unforgettable night out. I look forward to it. I understand the value of these experiences and I take that into every opportunity I get to create them for others as a server.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Server
City Winery
01.2022 - 01.2025
- Designed tailored customer experiences through personalized service, enhancing overall satisfaction.
- Presented and answered menu questions accurately while sharing stories and experiences, providing detailed descriptions and guidance to customers.
- Provided exceptional customer service in a fast-paced dining environment.
- Trained new servers on menu items and service standards effectively.
- Handled customer inquiries and resolved issues promptly and professionally.
- Supported special events by setting up dining areas and serving guests attentively.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Kitchen staff & Server
Golf Course of Tennessee
01.2019 - 01.2022
- Served food to customers during events in a timely and friendly manner, enhancing guest experience.
- Provided exceptional service to members and guests at a prestigious golf course, fostering customer satisfaction.
- Executed opening and closing duties, including setting up dining area and restocking supplies, ensuring smooth operations.
- Prepared ingredients for cooking by washing, cutting, and measuring items, cooking on the line, and washing dishes in-between.
- Attended team meetings to improve service standards and operational procedures.
Kitchen Staff & Front of House
Just Love Coffee
01.2019 - 01.2021
- Delivered exceptional customer service at register, creating positive first impressions.
- Brewed and served coffee as barista, ensuring prompt delivery and personalized experiences.
- Maintained kitchen cleanliness through organized dishwashing and effective workspace management.
- Prioritized tasks to accomplish service goals efficiently.
Kroger Clicklist
Kroger
Mount Juliet, Tennessee
04.2018 - 05.2019
- Complete Click-list orders as quickly and accurately as possible while remaining aware and respectful to shoppers in the store.
- Prioritized and organized tasks to meet service goals and enhance customer experience.
- Assisted customers with requests and answered questions, contributing to overall satisfaction.
- Engaged customers in conversation, utilizing interpersonal skills to foster positive interactions.
Education
Associate of Applied Science - Psychology, Philosophy
Nashville State Community College
Nashville, TN01-2022
Some College (No Degree) - Songwriting & Electronic Production & Design
BERKLEE COLLEGE OF MUSIC
Boston, MA08-2026
Some College (No Degree) - Psychology, Philosophy
MIDDLE TENNESSEE STATE UNIVERSITY
Murfreesboro, TNSkills
- Customer Service
- Wine knowledge
- Wine service
- Wine pairing
- Sales techniques
- Up-Selling
- Guest satisfaction
- Menu item promotion
- Specials promotion
- POS operations
- Food allergy awareness
- Food running
- High volume service
- Tableside service
- Task prioritization
- Time Management
- Scheduling skills
- Client relations
- Customer behavior insights
- Event coordination
- Training servers
- Teamwork
- Leadership
- Effective Communication
- Composed demeanor
- Payment processing
Certification
- ABC
Timeline
Server
City Winery
01.2022 - 01.2025
Kitchen staff & Server
Golf Course of Tennessee
01.2019 - 01.2022
Kitchen Staff & Front of House
Just Love Coffee
01.2019 - 01.2021
Kroger Clicklist
Kroger
04.2018 - 05.2019
Associate of Applied Science - Psychology, Philosophy
Nashville State Community College
Some College (No Degree) - Songwriting & Electronic Production & Design
BERKLEE COLLEGE OF MUSIC
Some College (No Degree) - Psychology, Philosophy
MIDDLE TENNESSEE STATE UNIVERSITY