Benjamin Dunning
Sellwood Pet Supply
Portland,OR
12
years of professional experience
Customer Service Associate/Staff Lead with experience supporting international shipping, packaging, design and printing, and private mail boxes. Resolves customer complaints across multiple agencies and keeps mail and package flow organized for a busy retail service counter. Builds calm, helpful customer interactions while balancing front-line service with staff lead duties.
Work History
Buyer/Customer Service Representative
5 Years 4 Months- Analyzed market trends to optimize purchasing strategies and inventory levels.
- Developed and maintained strong relationships with key vendors and stakeholders.
- Managed customer inquiries and resolved issues promptly to enhance satisfaction.
- Processed cash and card transactions accurately, ensuring swift customer service.
- Collaborated with pet owners to address behavioral issues, Dietary needs and develop effective training strategies.
Mail Carrier
5 Years 9 Months- Delivered mail and packages efficiently to residential and commercial customers.
- Maintained accurate delivery schedules, ensuring timely service across routes.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed inventory of delivery supplies, optimizing usage and reducing waste.
Customer service associate/Staff lead
5 Months- Assisted customers in resolving complex issues related to international shipping, packaging, design, printing, and private mailboxes
- Addressed and resolved customer complaints regarding shipping issues across multiple agencies
- Organized and sorted customers' mail and packages into our mailbox system
- Delivered exceptional customer service, ensuring satisfaction through effective communication and problem resolution.
Education
GED
Skills
Customer service
Conflict resolution
Team training
Staff supervision
Inventory control
Merchandising
Cash handling
POS operation
Mail and package processing
Accomplishments
- I was promoted to buyer from cashier at Sellwood Pet Supply and was made responsible for ordering from several different Vendors.
- I was promoted from CCA to a full time carrier with my own mail route at USPS
Timeline
Buyer/Customer Service Representative
Sellwood Pet Supply
04.2021 - CurrentRead More
Mail Carrier
United States Postal Service, USPS
06.2015 - 03.2021Read More
Customer service associate/Staff lead
The Ups store
08.2014 - 01.2015Read More
City College of San Francisco
GED
Read More