Benjamin Hall
West Chester,PA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background of matching individuals with goals for maximum growth and development. Proactive and hardworking individual focused on continuous operational and individual improvement.
Overview
8
8
years of professional experience
Work History
Admissions Coordinator
Alpas Wellness
La Plata, MD (remote)
08.2023 - 03.2026
- Assist in organizing and maintaining project documentation. Supported team members in achieving project milestones. Facilitated communication between departments to ensure smooth workflow.
- Oversee and address all inbound referral calls and inquiries from healthcare providers, families, and potential patients seeking substance use treatment services.
- Executed initial screening and intake assessments to evaluate patient eligibility and determine appropriate care levels.
- Conducted verification of insurance benefits and coverage, including behavioral health benefits and prior authorizations.
- Facilitated collaboration with business development representatives to optimize referral transitions and expedite admissions.
- Facilitated communication with patients and families to deliver comprehensive information regarding treatment options, admission requirements, and program expectations.
- Streamlined admissions process from initial contact to intake scheduling, ensuring precise documentation and adherence to regulatory standards.
- Oversaw meticulous documentation of referral sources, patient interactions, and insurance verification within electronic health record (EHR) system.
- Facilitated collaboration between clinical and administrative teams to optimize patient placement and ensure continuity of care.
- Delivered compassionate, confidential support to individuals and families navigating critical recovery phases.
Director of Operations
Synergy Houses
West Chester, PA
08.2022 - 03.2023
- Oversaw all intakes and discharges and coordinated smooth transitions for all residents
- Oversaw day-to-day programming and activities within the community to maintain adherence to our primary goals for resident development.
- Collaborated with different out patient providers to secure all residents evaluations for ongoing substance abuse and mental health treatment
- Managed the oversight of all residents meeting their required clinical goals.
- Collaborated with senior management to ensure an upward trend in the development of the program.
- Reduced budgetary expenditures by effectively negotiating contracts and pricing for all house related expenses.
- Directly Managed all staff scheduling needs.
- Oversaw and executed all behavioral logs daily for 30 or more residents at a time.
Recovery Care Coordinator
Synergy House
West Chester, PA
03.2021 - 08.2022
- Aided in the development and execution of daily house held recovery groups.
- Helped each resident create and adhere to a healthy schedule weekly (including work, clinical, meetings, and free time.
- Provided safe transportation to help residents fulfill all day to day activities when needed..
- Recognized and reported abnormalities or changes in residents' mental and physical health status to manager.
- Supported Residents with emotional hardships in a caring manner.
- Determined need for special assessment activities for complex cases, effectively supporting the execution of individualized care plans.
Recovery Support Specialist
Recovery Centers Of America
Devon, PA
01.2018 - 06.2018
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Assisted patients with substance abuse and mental health disorders.
- Monitored and assisted in the execution of patient's overall well being
- Provided direct patient care, including ensuring patient safety and therapeutic interactions.
- Led therapeutic and recreational activities for patients
- Coordinated safe intakes for patients upon arrival.
- Carried out hourly safety checks for all patients
Education
High School Diploma -
Downingtown West High School
Downingtown, PAAssociate of Applied Science - Psychology
Montgomery County Community College
Blue Bell, PA05.2024
Skills
- Manage and maintain referral source relationships
- Insurance verification
- Schedule Oversight
- Organizational Goal Development
- Documentation Abilities
- Continuing care plans
- Manage operations
- Crisis Communications
- Client Advocacy
- Recovery Coaching
Timeline
Admissions Coordinator
Alpas Wellness
08.2023 - 03.2026
Director of Operations
Synergy Houses
08.2022 - 03.2023
Recovery Care Coordinator
Synergy House
03.2021 - 08.2022
Recovery Support Specialist
Recovery Centers Of America
01.2018 - 06.2018
High School Diploma -
Downingtown West High School
Associate of Applied Science - Psychology
Montgomery County Community College