Benjamin Hodges
Como,MS
Summary
Senior field service technician with a strong track record in troubleshooting and preventive maintenance. Demonstrated ability to enhance equipment performance and drive operational efficiency. Committed to delivering high levels of customer satisfaction through effective service solutions.
Overview
10
10
years of professional experience
Work History
Senior Field Service Technician
Memphis Recycling Services
Memphis, TN
04.2026 - Current
- Oversaw maintenance repair and installation jobs on-site and off-site, ensuring timely project completion.
- Troubleshot and repaired recycling equipment on-site, improving operational reliability.
- Performed annual and preventive system service maintenance to mitigate downtime.
- Conducted routine maintenance checks, extending equipment lifespan and ensuring efficient performance.
Shop Supervisor
Memphis Recycling Services
Memphis, TN
05.2023 - 04.2026
- Supervised daily operations of recycling facility to maintain efficient workflow and meet production targets.
- Led team through training sessions and performance evaluations to enhance skills and accountability.
- Monitored inventory levels and ordered supplies to ensure continuous operational support.
- Scheduled regular maintenance for tools, machinery, and equipment to enhance reliability.
Service Advisor
Lander's Chrysler Dodge Jeep Ram
Southaven, Mississippi
04.2022 - 05.2023
- Scheduled service appointments and coordinated follow-ups, contributing to increased customer satisfaction.
- Facilitated customer inquiries and vehicle maintenance requests, enhancing service experience and customer engagement.
- Managed incoming calls from potential clients, providing accurate quotes and service details to drive interest in dealership offerings.
- Reviewed completed service orders to verify compliance with dealership standards.
General Manager
Firestone Complete Auto Care
Southaven, MS
04.2016 - 04.2022
- Managed budgeting, staffing, scheduling, and inventory control to optimize customer service and sales.
- Oversaw daily operations and staff performance to ensure efficient service delivery in automotive environment.
- Developed training programs to improve technician skills and elevate customer service standards.
- Resolved customer complaints swiftly while upholding high quality standards.
Education
BBA - Finance
University of Mississippi
University, MS04-2013
Skills
- Equipment maintenance and repair
- System troubleshooting
- Maintenance strategies
- On-site service coordination
- Client engagement strategies
- Documentation skills
Timeline
Senior Field Service Technician
Memphis Recycling Services
04.2026 - Current
Shop Supervisor
Memphis Recycling Services
05.2023 - 04.2026
Service Advisor
Lander's Chrysler Dodge Jeep Ram
04.2022 - 05.2023
General Manager
Firestone Complete Auto Care
04.2016 - 04.2022
BBA - Finance
University of Mississippi