Benjamin Holladay
Lagrange,KY
Summary
Dynamic Logistics Account Executive with a proven track record at Total Quality Logistics Inc., excelling in account development and business growth. Skilled in optimizing workflows and delivering reliable service, I successfully sourced and closed freight opportunities, enhancing customer satisfaction and expanding the client base. Strong analytical abilities complement my commitment to excellence.
Overview
16
16
years of professional experience
Work History
Logistics Account Executive
Total Quality Logistics Inc.
Louisville, KY
10.2024 - Current
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Serviced existing accounts on regular basis to maximize revenue.
- Connected customers with services based on individual needs and vendor capabilities.
- Sourced, qualified, and closed freight‑shipping opportunities to expand the customer base.
- Contacted customers and prospects to generate new business to achieve company growth goals.
Workers' Compensation Analyst
The Rawlings Group (Now Machinify)
Louisville, KY
04.2019 - 10.2024
- Conducted detailed investigations into workers’ compensation claims to identify subrogation potential and determine liability.
- Reviewed medical records, incident reports, witness statements, and policy documents to assess recovery opportunities.
- Managed a high‑volume caseload while maintaining accuracy, compliance, and timely file progression
- Tracked recovery efforts, documented file activity, and maintained detailed records in claims management systems.
- Interpreted state workers’ compensation laws and subrogation statutes to ensure proper handling of claim
Associate General Manager
Wild Eggs
Louisville, KY
05.2014 - 04.2019
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Resolved problems promptly to elevate customer approval.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Bar Manager, Server, Trainer
The Cheescake Factory
Louisville, KY
06.2010 - 08.2017
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
No Degree - Business Administration
University of Lousiville
Louisville, KYAssociate of Science - Business
Jefferson Community And Technical College
Louisville, KY12-2013
Associate of Arts - English
Jefferson Community And Technical College
Louisville, KY12-2013
Skills
- Product and service sales
- Workflow optimization
- Account development
- Business development
- Reliability
Timeline
Logistics Account Executive
Total Quality Logistics Inc.
10.2024 - Current
Workers' Compensation Analyst
The Rawlings Group (Now Machinify)
04.2019 - 10.2024
Associate General Manager
Wild Eggs
05.2014 - 04.2019
Bar Manager, Server, Trainer
The Cheescake Factory
06.2010 - 08.2017
No Degree - Business Administration
University of Lousiville
Associate of Science - Business
Jefferson Community And Technical College
Associate of Arts - English
Jefferson Community And Technical College