CDK
Benjamin Humphry
Caledonia,IL
Summary
Proven leader in enhancing operational efficiency at Zeigler Automotive Group, adept in inventory management and customer service. Excelled in staff training and performance improvement, significantly boosting productivity. Skilled in warehouse operations and supply chain coordination, consistently delivering superior service and optimizing customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Parts Manager
Zeigler Automotive Group
10.2017 - 08.2024
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Ordered parts for customers, repair shops, and service departments for customer's needs.
- Supervised and trained staff on product knowledge and customer service.
- Created and enforced detailed organization processes to increase quality and service standards.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Developed and maintained knowledgeable and productive team of employees.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Shift Lead
HMSHost
03.2012 - 03.2017
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
GED -
Belvidere North High School
Belvidere, IL2012
Skills
- Warehouse Operations
- Customer Service
- Inventory Management
- Shipping and receiving
- Staff Training
- POS systems operations
- Vendor Relations
- Performance Improvement
- Supply Chain Coordination
- Product Knowledge
Certification
Subaru Master Parts Specialist - 2018-2024
Software
Tekion
X-time
Text2drive
Vauto
Excel & Word
Timeline
Assistant Parts Manager
Zeigler Automotive Group
10.2017 - 08.2024
Shift Lead
HMSHost
03.2012 - 03.2017
GED -
Belvidere North High School
Subaru Master Parts Specialist - 2018-2024
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