Benjamin Imperato
Orange Beach,AL
Summary
I’m a Qualified Security Guard with a solid background in maintaining safety and security in various environments as well, contributing to prevention of unauthorized entries and incidents. I can demonstrated vigilance and effective communication skills in working closely with team members, responding to emergencies, and great with guest and customer service with handling issues and resolving them quickly. As well, a hard working retail worker with solid experience with most roles. Well adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace, while having a strong focus on teamwork and adapting to changing needs to achieve results. I am very reliable, efficient, and capable of building positive customer relationships.
Overview
4
4
years of professional experience
Work History
Cashier
Publix Super Market
Orange Beach, AL
05.2021 - Current
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisted bagging groceries as needed
- Assisted customers with their groceries and then, help unloading their groceries into their car.
- Assisted in any task that was asked of me.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Built relationships with customers to encourage repeat business.
- Created positive customer relations by resolving complaints and inquiries promptly.
- Completed cleaning tasks such as store sweep, bathroom clean up, and taking out all the front end store trash.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Kept register and work spaces cleaned cleaned and organized.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Performed cash, card, and check transactions to complete customer purchases.
- Restocked and organized merchandise in front lanes.
- Restocked grocery bags.
- Retrieve shopping carts in the parking lot.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Security Guard
Brett Robinson Vacation Rentals
Orange Beach, AL
08.2024 - 01.2025
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Coordinated with local law enforcement during investigations, aiding in resolution of several critical incidents.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Provided detailed incident reports, streamlining communication with law enforcement and management.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Responded quickly to incidents and assessed active situations for security concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Education
Associate In Science - General Studies
Coastal Alabama Community College
Gulf Shores Alabama05.2024
Gulf Shores High School
Gulf Shores, AL05.2020
Skills
- Clear communication
- Complex Problem-solving
- Conflict resolution
- Customer assistance
- Cleaning and sanitizing
- Customer relations
- Cash register operation
- De-escalation techniques
- Decision making aptitude
- Fraud prevention awareness
- Guest inquiries
- Honest and dependable
- ID verification
- Loss prevention
- Problem-solving
- Patience and empathy
- Product knowledge
- Payment processing
Timeline
Security Guard
Brett Robinson Vacation Rentals
08.2024 - 01.2025
Cashier
Publix Super Market
05.2021 - Current
Associate In Science - General Studies
Coastal Alabama Community College
Gulf Shores High School