Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
GeneralManager

BENJAMIN IVEY

Florence,SC

Summary

Capable Customer Service/Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excelled at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

35
35
years of professional experience

Work History

Patient Access Representative

McLeod Heath
Florence, SC
03.2021 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy. This was done using proprietary software including Cerner, Schedule Maximizer and other medical office software.

New York Meetings & Events Site Manager

Carey International New York
Astoria, NY
11.2005 - 04.2020
  • New York Site and Event, Oversaw preparation and management of event budgets to deliver at or below projected costs
  • Hired and cross-trained staff members for various event- specific functions and assessed employees' understanding of associated processes and procedures
  • Promoted adherence to client-event requirements through delegation, prioritizing and management of entire production lifecycle from concept to execution
  • Fostered relationships with local and national law enforcement agencies to garner logistical support for numerous events including 2 Presidential inaugurations, 15 PGA golf tournaments, 14 NFL events including 7 Super Bowls, 9 NFL Drafts, 9 NBA events including All Star weekends, NBA & WNBA drafts and NBA finals.

Special Events Manager

BostonCoach - Dav-El Limousines New York
Long Island City, NY
01.1996 - 10.2005
  • Managed administrative logistics of events planning and event execution
  • Enhanced client satisfaction ratings by scheduling on-site service requests, managing event logistics
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement
  • Used Microsoft Word and other software tools to create documents and other communications
  • Worked with various customers to understand needs and provide excellent service.

Train Conductor

MTA New York City Transit Authority
Brooklyn, NY
06.1986 - 01.1996
  • Communicated with train dispatchers to convey information while in revenue passenger service
  • Maintained strict schedules for passenger service
  • Made public announcements on routes and delays.

Education

High School Diploma -

John Jay High School of Crinal Justice
Brooklyn, NY
06.1979

Skills

  • Patient Confidentiality and
  • Data Security
  • Resolving Problems
  • Database Search and Data
  • Entry Skills
  • Gathering Information from
  • Patients
  • Registration and Scheduling
  • Verbal and Written
  • Communication
  • Caring and Empathetic
  • Explaining Policy and
  • Procedures
  • Helpful and Service-
  • Oriented
  • Building Rapport and
  • Credibility
  • Outboun
  • Outbound Calling

Affiliations

Carey International Control #: 834919 Member: Benjamin Ivey Member ID #: W184179069

Additional Information

  • ADDITIONAL INFORMATION BENJAMIN , , IVEY 7-10-2020

Timeline

Patient Access Representative

McLeod Heath
03.2021 - Current

New York Meetings & Events Site Manager

Carey International New York
11.2005 - 04.2020

Special Events Manager

BostonCoach - Dav-El Limousines New York
01.1996 - 10.2005

Train Conductor

MTA New York City Transit Authority
06.1986 - 01.1996

High School Diploma -

John Jay High School of Crinal Justice

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