Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Benjamin Jardinel

Las Vegas,NV

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

21
21
years of professional experience

Work History

Large Format Sales Representative

PepsiCo
03.2019 - Current
  • Addressed each customers' needs and wants to recommend suitable product options.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Merchandise Pepsico products in the accounts
  • Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Serviced existing accounts on regular basis to maximize revenue.

Security Manager

Mirage Hotel & Casino
10.2002 - 01.2019
  • Kept team compliant with security protocols and appearance standards.
  • Investigated incidents and wrote reports.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Coordinated protective service operations with other emergency response agencies.
  • Conducted drills to keep security staff on alert and proficient with established plans.
  • Developed improved training methods with focus on public safety and officer awareness.
  • Served as liaison with public officials, company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
  • Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.
  • Liaised with corporate headquarters on compliance with manpower, travel, replacements and operational requirements.
  • Verified excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Managed security policies and procedures to promote safety and security of personnel and assets.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Collaborated with senior management to develop and implement strategies to mitigate security risks.
  • Implemented comprehensive security plans to provide highest levels of protection for facilities.
  • Monitored and maintained CCTV and access control systems to protect personnel and assets.
  • Delivered regular security awareness programs to educate personnel on security measures and protocols.

Education

High School Diploma -

UNLV
Las Vegas, NV

Skills

  • Customer Experience
  • Client Rapport-Building
  • Active Listening Skills
  • Building Cases
  • Servicing Accounts
  • Service Quality
  • Promotional Campaigns
  • Product Management
  • Taking Inventory
  • Visual Merchandising
  • Route Deliveries
  • Store Displays

Languages

Spanish
Professional Working

Timeline

Large Format Sales Representative

PepsiCo
03.2019 - Current

Security Manager

Mirage Hotel & Casino
10.2002 - 01.2019

High School Diploma -

UNLV

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Benjamin Jardinel