Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Lau

Mobile,AL

Summary

Dynamic sales professional with a proven track record with excelling in customer service and relationship building. Recognized for enhancing customer satisfaction and driving sales through effective problem-solving and teamwork. Skilled in inventory control and adept at mentoring team members to achieve collective goals.

Overview

20
20
years of professional experience

Work History

Sales Associate

Alabama Industrial Products
Mobile, AL
10.2018 - 12.2023
  • Built relationships with customers to encourage repeat business.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly.
  • Assisted in training new staff members on company policies, product information, and sales techniques.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Inside Sales Representative

Nudraulix, Inc
Mobile, AL
05.2004 - 10.2018
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.

Education

Theodore High School
Theodore, AL
05.2002

Skills

  • Customer service
  • Teamwork and collaboration
  • Excellent computer skills
  • Microsoft office experience
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Stocking and receiving
  • Inventory control
  • Order processing

Timeline

Sales Associate

Alabama Industrial Products
10.2018 - 12.2023

Inside Sales Representative

Nudraulix, Inc
05.2004 - 10.2018

Theodore High School
Benjamin Lau