BENJAMIN LEMAIRE
PROVIDENCE,RI
Summary
Successful professional with 15 plus years in retail environments. Implementation of measures to ensure operations remain within company expectations. Ability to maximize staff performance, management and inventory. Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work. High-energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits, and customer desires. Calm and level-headed in all types of situations. Customer-savvy Manager /owner accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
25
25
years of professional experience
Work History
Owner / Landlord / Short Term Rental / Resort169
Resort169 / Airbnb / Vrbo / Booking,com
01.2015 - Current
- Property investor- flipping homes / still active but due to low inventory and property high pricing things have been at stand still for 2 years now and counting
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Owner
Wholesale Dry Cleaners
01.2015 - 01.2018
- 6 employees
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
Owner
PRISTENE CAR WASH
01.2015 - 01.2018
- 3 locations/20 employees
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Personally created sold and managed 100 plus monthly membership contracts
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Researched target market to discover customer needs and analyze competitor trends.
- Trained and developed team members to build human capital.
- Generated revenues yearly and effectively capitalized on industry growth.
Owner
OCEAN STATE LANDSCAPING
01.2010 - 01.2015
- 6 employees
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
Owner
LEMAIRE CONTRACTING
01.2003 - 01.2015
- 12 employees
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Sales Associate
Viking Nissan
01.2000 - 02.2001
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
General Studies - Business
CCRI
Warwick, RI09.2000
High School Diploma -
Central High School
Providence, RI01.1998
Skills
- Client / vendor relations
- Inventory control
- Time Management
- Punctuality
- Team work
- Detail Oriented
- Team player mentality
- Adaptable to change
- Professional Appearance
- Exceptional communication
- Guest Relations
Websites
Personal Information
Date of Birth: 09/12/79
References
- Judith Andreozzi, 14 Lucille Street, Providence, Rhode Island, 02908, 401-374-0707, Client / construction
- Richard marzullo 401-523-9286 Property financing / development
- Erwin Dulna, 401-219-0616, Client/construction
- Marilyn f santurri 401-523-5651 Current employee of 7 years airbnb / short term rental manager / cleaner
Timeline
Owner / Landlord / Short Term Rental / Resort169
Resort169 / Airbnb / Vrbo / Booking,com
01.2015 - Current
Owner
Wholesale Dry Cleaners
01.2015 - 01.2018
Owner
PRISTENE CAR WASH
01.2015 - 01.2018
Owner
OCEAN STATE LANDSCAPING
01.2010 - 01.2015
Owner
LEMAIRE CONTRACTING
01.2003 - 01.2015
Sales Associate
Viking Nissan
01.2000 - 02.2001
General Studies - Business
CCRI
High School Diploma -
Central High School
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