Benjamin NgDung
Columbus,OH
Summary
Dynamic Field Service Manager with a proven track record at Safe Electric and Plumbing, excelling in managing service operations and enhancing customer satisfaction. Skilled in tool maintenance and KPI tracking, I led a team of technicians to streamline operations, achieving significant improvements in response times and service quality. Exceptional electrical diagnostic skills as well.
Overview
11
11
years of professional experience
Work History
Field Service Manager
Safe Electric and Plumbing
Columbus, OH
09.2018 - Current
- Assisted in coordinating field service operations and scheduling technician assignments.
- Supported troubleshooting efforts by learning to diagnose equipment issues effectively.
- Collaborated with team members to ensure compliance with safety protocols and operational standards.
- Gained proficiency in using service management software for tracking work orders and customer interactions.
- Contributed to maintaining inventory levels of tools and parts necessary for field operations.
- Enhanced customer satisfaction by promptly addressing service inquiries and follow-ups.
- Participated in training sessions to develop technical knowledge about company products and services.
- Observed best practices in equipment maintenance to assist technicians during service calls.
- Led team of up to Number service technicians in field activities.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Managed a team of technicians, providing support and guidance for professional development.
- Streamlined field operations for improved efficiency and reduced response times.
- Monitored service metrics, identifying trends for continuous process improvement initiatives.
Electrician
Elite Electrical Services
Columbus, OH
08.2014 - 08.2018
- Installed electrical systems in residential and commercial properties ensuring compliance with safety regulations.
- Conducted routine maintenance on electrical equipment, improving system reliability and performance.
- Diagnosed electrical issues using specialized tools, facilitating timely repairs and minimizing downtime.
- Collaborated with project teams to assess electrical needs and develop effective solutions.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
Education
Bachelor Of Science - Network And Communications Management
DeVry University
Columbus, OHSkills
- Tool and equipment maintenance
- Managing service operations
- Field operations
- Scheduling coordination
- KPI tracking
- Schedule coordination
- SOP implementation
- Service operations management
- Computer skills
- Quality control
- Project management
Timeline
Field Service Manager
Safe Electric and Plumbing
09.2018 - Current
Electrician
Elite Electrical Services
08.2014 - 08.2018
Bachelor Of Science - Network And Communications Management
DeVry University