Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Nicolls

Oklahoma City,OK

Summary

I am a driven and adaptable individual who is easily trainable and ready to take on new challenges. Always focused on the task at hand, I excel at maintaining a steady, organized workflow, while providing a hospitable atmosphere for every client I assist. By seeking an entry-level opportunity, I am determined to further enhance my skills while proving what a valuable asset I can be for your company.

Overview

11
11
years of professional experience

Work History

Lead Bartender

Topgolf
OKC, OK
08.2018 - 03.2025
  • Managed multiple open tabs for individuals and groups while accurately processing cash and credit card transactions.
  • Maintained steady workflow between bar guests and service well which supported over 30 additional tables.
  • Trained new and existing staff on general bar skills as well as how to work together more effectively and how to manage large workloads alone

Training Manager

Pandora Jewerly
Oklahoma City, OK
11.2017 - 05.2018
  • Trained staff on product knowledge and various sales/communication techniques in order to maximize sales and guest satisfaction.
  • Processed shipments, daily sales reporting and delegated tasks to increase staff effectiveness.
  • Assisted with sales, customer retention and other tasks during high traffic times

Jewelry Consultant

Zales The Diamond Store
Oklahoma City, OK
06.2014 - 11.2017
  • Relied on comprehensive product knowledge as well as both individual and team sales strategies in order to meet sales goals and ensure guest satisfaction
  • Effectively utilized PoS systems to process purchases, credit card applications, and accurately track incoming/outgoing guest repairs
  • Reliably handled large cash payments and nightly bank deposits

Education

Bachelor of Arts - English Language And Literature

East Central University
Ada, OK
05-2014

Skills

  • Upselling Techniques
  • Cash handling
  • Workflow Efficiency
  • Inventory management
  • Staff training
  • Team leadership
  • Multitasking and prioritization

Timeline

Lead Bartender

Topgolf
08.2018 - 03.2025

Training Manager

Pandora Jewerly
11.2017 - 05.2018

Jewelry Consultant

Zales The Diamond Store
06.2014 - 11.2017

Bachelor of Arts - English Language And Literature

East Central University

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