Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Benjamin Norwood

Coral Springs,FL

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

11
11
years of professional experience

Work History

Manager

Outback Steakhouse
Pompano Beach, FL
07.2023 - Current
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.

Server/Bartender Trainer

Outback Steakhouse
Pompano Beach, FL
06.2021 - 07.2023
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.

Inventory Control Specialist

Hog Technologies
Stuart, FL
05.2016 - 06.2021
  • Managed inventory by performing physical counts, identifying variances and reconciling records.
  • Conducted regular physical inventories of warehouse stock and reported discrepancies.
  • Performed cycle counts on daily basis to immediately spot errors and apply remedies.
  • Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
  • Maintained accurate records of all inventory transactions, including incoming and outgoing shipments.

Merchandising Execution Associate

Home Depot
Jupiter, FL
03.2013 - 05.2016
  • Implemented creative solutions to address challenges related to merchandise presentation.
  • Adhered strictly to safety protocols when handling heavy equipment or hazardous materials.
  • Managed seasonal resets by coordinating deliveries, stocking shelves, and removing outdated items.

Education

High School Diploma -

Fort Pierce Central High School
Fort Pierce, FL
05-2008

Some College (No Degree) - Nursing

Fortis Institute
Port Saint Lucie, FL

Some College (No Degree) - HVAC Installation And Repair

Indian River State College
Ft. Pierce, FL

Skills

  • Workforce Management
  • Expense Tracking
  • Performance Management
  • Business Administration
  • Staff Training and Development

Accomplishments

Eagle Scout Class of 2006

Venturing Silver Award Class of 2008

Timeline

Manager

Outback Steakhouse
07.2023 - Current

Server/Bartender Trainer

Outback Steakhouse
06.2021 - 07.2023

Inventory Control Specialist

Hog Technologies
05.2016 - 06.2021

Merchandising Execution Associate

Home Depot
03.2013 - 05.2016

High School Diploma -

Fort Pierce Central High School

Some College (No Degree) - Nursing

Fortis Institute

Some College (No Degree) - HVAC Installation And Repair

Indian River State College

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Benjamin Norwood