Benjamin Rager
Windsor,CO
Summary
Accomplished Manager with a proven track record at Cold Stone Creamy, enhancing customer satisfaction and team performance through effective problem-solving and staff training. Skilled in team leadership and quality control, achieving significant reductions in customer complaints. Cultivates strong relationships, driving positive work environments and superior service delivery.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
Cold Stone Creamy
08.2023 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and coworkers to achieve a positive work environment
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Assistant Manager
Subway
08.2022 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Applied Science - Industrial Automation
Aims Community College
Greeley, CO12.2025
High School Diploma -
Colorado Early College
Fort Collins, CO12.2025
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Training and Development
Staff Management
Sales Techniques
Teamwork and Collaboration
Accomplishments
With being the youngest person in my college classes comes with challenges of not being as experienced or trained in the field. however, I put in the work to out shine all of them with completing a SACA test to get my certification and being the only one in Aims community college history to get this award.
Certification
I am CPR certified, as well as basic and advanced First Aid certified, also I am Stop The Bleed certified.
With college I also have my SACA certification in PLC(Programabal logic controllers)
Timeline
Manager
Cold Stone Creamy
08.2023 - Current
Assistant Manager
Subway
08.2022 - 08.2023
Associate of Applied Science - Industrial Automation
Aims Community College
High School Diploma -
Colorado Early College
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