Benjamin Schiltz
Crooks,SD
Summary
Strive to exceed customer expectations while maintaining poise and a sense of humor in demanding environments. Strong history in F&B and hospitality industry. Also have background in landscape and home improvements
Overview
8
8
years of professional experience
Work History
Bartender
Rocky Run Golf Course
Dell Rapids, SD
08.2021 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Food and Beverage Manager
Grand Falls Casino Resort
Larchwood, IA
01.2023 - 06.2023
- Responsible for interviewing, hiring, scheduling and training employees in policy and procedure
- Managed labor hours, cash control and inventory
- Conduct Pre-shift meetings
- Assist with employee reviews and evaluations
- Promoted positive work environment and team building
- Overlook daily tasks of Bartenders, Cocktail Servers and Barbacks
- Alcohol awareness certified through TIPS program
Front Desk Supervisor
Holiday Inn City Centre
Sioux Falls
01.2022 - 09.2022
- Trained new staff on correct procedures, compliance requirements, and performance strategies
- Accurately make reservations, check in/out guests, answer multiple line phone system, and meet guest needs while providing superior customer service
- Oversee GSR's during the shift to make sure daily tasks are being done properly
- Help in the process of hiring/training the best employees for our team
- Work with multiple airline crews to make sure their rooms are ready according to manifest and rides are provided to and from airport
Bartender
Ode To Food And Drinks
Sioux Falls, SD
05.2015 - 05.2021
- Prepared signature cocktails while giving people at the bar rail a full dining experience
- Organized and stocked bar inventory
- Helped create new menu ideas based on seasonal promotions
- Upsold menu items to maximize profit
- Willingness to help wherever needed
- Have "done it all" in the industry- bussing, hosting, expo, catering, etc.
Education
Associate of Business Administration -
Southeast Technical Institute
Sioux Falls, SD05.2018
High School Diploma -
Tri-Valley High School
Colton, SD05.2015
Skills
- Service Delivery Management
- Cost Control
- Operations Oversight
- Staff Development
- Guest Relations
- Food Service
Timeline
Food and Beverage Manager
Grand Falls Casino Resort
01.2023 - 06.2023
Front Desk Supervisor
Holiday Inn City Centre
01.2022 - 09.2022
Bartender
Rocky Run Golf Course
08.2021 - 08.2023
Bartender
Ode To Food And Drinks
05.2015 - 05.2021
Associate of Business Administration -
Southeast Technical Institute
High School Diploma -
Tri-Valley High School