Benjamin Schiltz
Crooks,SD
Summary
Strive to exceed customer expectations while maintaining poise and a sense of humor in demanding environments. Strong history in F&B and hospitality industry. Also have background in landscape and home improvements
Overview
8
8
years of professional experience
Work History
Bartender
Rocky Run Golf Course
08.2021 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Food and Beverage Manager
Grand Falls Casino Resort
01.2023 - 06.2023
- Responsible for interviewing, hiring, scheduling and training employees in policy and procedure
- Managed labor hours, cash control and inventory
- Conduct Pre-shift meetings
- Assist with employee reviews and evaluations
- Promoted positive work environment and team building
- Overlook daily tasks of Bartenders, Cocktail Servers and Barbacks
- Alcohol awareness certified through TIPS program
Front Desk Supervisor
Holiday Inn City Centre
01.2022 - 09.2022
- Trained new staff on correct procedures, compliance requirements, and performance strategies
- Accurately make reservations, check in/out guests, answer multiple line phone system, and meet guest needs while providing superior customer service
- Oversee GSR's during the shift to make sure daily tasks are being done properly
- Help in the process of hiring/training the best employees for our team
- Work with multiple airline crews to make sure their rooms are ready according to manifest and rides are provided to and from airport
Bartender
Ode To Food And Drinks
05.2015 - 05.2021
- Prepared signature cocktails while giving people at the bar rail a full dining experience
- Organized and stocked bar inventory
- Helped create new menu ideas based on seasonal promotions
- Upsold menu items to maximize profit
- Willingness to help wherever needed
- Have "done it all" in the industry- bussing, hosting, expo, catering, etc.
Education
Associate of Business Administration -
Southeast Technical Institute
Sioux Falls, SD05.2018
High School Diploma -
Tri-Valley High School
Colton, SD05.2015
Skills
- Service Delivery Management
- Cost Control
- Operations Oversight
- Staff Development
- Guest Relations
- Food Service
Timeline
Food and Beverage Manager
Grand Falls Casino Resort
01.2023 - 06.2023
Front Desk Supervisor
Holiday Inn City Centre
01.2022 - 09.2022
Bartender
Rocky Run Golf Course
08.2021 - 08.2023
Bartender
Ode To Food And Drinks
05.2015 - 05.2021
Associate of Business Administration -
Southeast Technical Institute
High School Diploma -
Tri-Valley High School
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