Benjamin Smith
Vernal,UT
Summary
Positive, adaptable leader passionate about building lasting relationships and making a difference in the lives of others. Goal-oriented professional dedicated to driving operational success while providing employees and customers with worth while memorable experiences. Over 9 years of leadership experience with the last two being solely based in the development and success of those around me. I truly enjoy watching others succeed as it shows me that I am performing well and am supporting everyone with as much as they need. I am very motivated and eager to advance into a new Role.
Overview
10
10
years of professional experience
Work History
Regional Director of Operations
JFE Franchising
08.2024 - Current
- Streamlined process improvements, resulting in increased efficiency and reduced operational costs.
- Collaborated with senior leadership to define operational goals and align them with overall business strategy.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Led regional operational strategies to enhance franchise performance across multiple locations.
Regional Trainer
Champion Xpress
09.2022 - 06.2024
- Oversee the overall operations of the Region all while capturing new business and increasing profits.
- Oversee the curriculum development and implementation for the entire company.
- Assess staffing needs for hiring, training, and developing leaders of our businesses across the regions.
- Implement and execute plans, objectives, and policies created by myself and other senior leadership within the company.
Supervisor
Davis Food and Drug
08.2021 - 10.2022
- Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
- Document and complete sales and accounting reports on a daily basis.
- Ensure smooth operation of the business during opening or closing.
Service Manager
Orkin LLC
03.2016 - 02.2021
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
- Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
- Develop promotions for current programs and specials. Perform personnel duties, such as hiring staff and evaluating work performance.
- Recruit staff members and oversee training programs.
- Streamlined service operations to enhance customer satisfaction and retention.
Education
Carroll Community College
Francis Scott Key High School
Skills
- Communication
- Customer Service
- Attention to Detail
- Accounting
- Software Applications
- Project Management
- Team Building
- Training
Timeline
Regional Director of Operations
JFE Franchising
08.2024 - Current
Regional Trainer
Champion Xpress
09.2022 - 06.2024
Supervisor
Davis Food and Drug
08.2021 - 10.2022
Service Manager
Orkin LLC
03.2016 - 02.2021
Carroll Community College
Francis Scott Key High School
References
Paul Baldacci
Director
(207) 518-3469
Kristi Hagerty
Training Coordinator
(505) 270-3186