Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Sorber

Jordan,NY

Summary

Dedicated individual with hands-on experience in leadership and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

5
5
years of professional experience

Work History

Customer Service Lead

Bass Pro Shops
01.2024 - Current
  • Greet customers and listened closely to problems described to determine solutions.
  • Address and resolve customer concerns to ensure satisfaction and positive experiences
  • Process customer transactions efficiently and accurately during checkout
  • Collaborate with the front-end team to assign and prioritize daily tasks and projects.
  • Greet customers and listened closely to problems described to determine solutions.
  • Oversee cash office operations, ensuring proper handling and documentation of paper bills, coins, and checks
  • Train and mentor team members on product knowledge and customer engagement techniques.
  • Develop strategies to enhance service efficiency, resulting in improved response times and customer feedback scores.
  • Manage conflict resolution effectively, maintaining a positive store environment for both customers and employees.
  • Assist with onboarding new hires by sharing expertise in company policies, procedures, systems usage.

Boat Sales Consultant

Bass Pro Shops
06.2023 - 01.2024
  • Maintained an in-depth knowledge of products, including side-by-sides, ATVs, boats, and individual motors, to provide expert guidance to customers
  • Facilitated the sales process by presenting financing options and assisting customers in selecting the best financial solution for their needs
  • Provided expert guidance on customers' selections, ensuring alignment with their needs and preferences.
  • Developed promotional strategies that increased foot traffic and boosted overall sales performance in the department.
  • Provided exceptional after-sales support to customers, addressing any questions or concerns regarding their purchase in a timely manner.

Firearms Sales Associate

Bass Pro Shops
10.2020 - 06.2023
  • Maintained comprehensive knowledge of products, including ammunition, long guns, sidearms, and related accessories.
  • Assisted and engaged with customers in selecting appropriate firearms and accessories based on individual needs.
  • Reviewed and guided customers through government documentation to ensure accuracy and compliance with state regulations.
  • Processed transactions efficiently using point-of-sale systems while adhering to strict security protocols related to firearm sales transactions.
  • Promoted and Engaged with security measures regarding customers bringing in a firearm to the store for the safety of everyone in the establishment.

Merchandiser

Onondaga Beverage
05.2022 - 05.2023
  • Restocked products and beverages across multiple locations in the Camillus to Clay area, ensuring inventory levels are maintained.
  • Operated pallet jacks and coordinate with sales representatives to identify high-demand products and restock accordingly.
  • Designed and set up product displays to enhance merchandising and drive sales.
  • Developed and maintained strong relationships with suppliers to ensure timely product availability.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.

Education

High School Diploma -

Cato-Meridian Senior High School
Cato, NY
06.2020

Skills

  • Sales & Customer Service Skills: Sales, Customer Service, Cash Handling, Cashiering, Merchandising, Customer Complaint Resolution, Telephone Etiquette, Customer Engagement, Store Credit Card Implementation, Brand Representation
  • Management & Leadership: Retail Management, Team Management, Task Delegation, Staff Training, Time Management, Problem Solving, Reliability, Critical Thinking, Clear Communication, Team Building, Public Speaking, Staff Development
  • Operational & Organizational Skills: Stocking, Inventory Control, Freight Experience, Organizational Skills
  • Technical Skills: Microsoft Office (Word, Excel, PowerPoint), Avalara, Adobe Photoshop

Timeline

Customer Service Lead

Bass Pro Shops
01.2024 - Current

Boat Sales Consultant

Bass Pro Shops
06.2023 - 01.2024

Merchandiser

Onondaga Beverage
05.2022 - 05.2023

Firearms Sales Associate

Bass Pro Shops
10.2020 - 06.2023

High School Diploma -

Cato-Meridian Senior High School

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