Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
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Benjamin Sutton

Charlevoix,MI

Summary

Dedicated to providing quality service and educational help to the best of my ability. Committed to professionalism and unparalleled service to each and every customer. Provide top-notch products and services every time.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Charlevoix Ace Hardware
03.2019 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Department lead for BBQ grill sales, this includes head of assembly and head of delivery coordination, as well as lead grill repairman
  • Rental department head for tent setup and equipment delivery
  • Paint Mixologist
  • Stihl Power equipment Sales
  • Car Wash Mechanic (Repair Hydraulic, Electrical, and Water Systems)

Education

Associate of Applied Science - Mechanical Engineering

Northwestern Michigan College
Traverse City, MI
08.2024

High School Diploma -

Charlevoix Middle/ High School
Charlevoix, MI
06.2022

Skills

  • Appointment Scheduling
  • Product Knowledge
  • Customer Relations
  • Order Processing
  • Active Listening
  • Problem-solving abilities

Certification

  • Chauffeurs Licensed
  • Stihl Power Equipment Sales
  • Painting tinting
  • Carwash Mechanical Systems

Hobbies

My personal hobbies include working on cars and anything with a motor. In my free time I enjoy working on anything with an engine, anything from lawnmowers to cars, all the way up to semi trucks. I have bought and repaired multiple lawnmowers which I have sold for a profit. I recently purchase a KFX450R ATV to ride in my free time and also wrench on and modify. Current plans are to do a big bore and port and polish the head, end goal is to get it around 58HP reliably. I enjoy welding, I have been practicing more recently, I recently repaired the bucket tilt hydraulic cylinder on a Case 621E wheel loader. I am also in to RC cars, specifically large scale. I recently sold my fifth scale Losi 5ive-T, but while owning it I gained knowledge into 2-stroke motors and drivetrains while owning it. I ported and polished the engine, added a larger carburetor, as well as changed multiple chassis parts to stiffen the frame and improve handling. My next endeavor is to purchase a project vehicle to modify and create a fun summer daily vehicle out of. I also enjoy woodworking, my most recent project being a side table I created using tensegrity (the are of suspending things with wires), and my favorite project as of late was an epoxy desk. Among my other hobbies are mountain biking and shooting. 

Timeline

Customer Service Representative

Charlevoix Ace Hardware
03.2019 - Current

Associate of Applied Science - Mechanical Engineering

Northwestern Michigan College

High School Diploma -

Charlevoix Middle/ High School
Benjamin Sutton