Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Benjamin Tarran

Pacifica,CA

Summary

IT Support Technician with 2+ years of experience. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sound Studio Apprentice

Meta
07.2022 - Current
  • Streamlined helpdesk processes by creating detailed documentation and updating knowledge base articles.
  • Improved team performance by collaborating with coworkers to share knowledge and develop best practices for issue resolution.
  • Boosted end-user productivity through effective remote assistance using various tools such as Bomgar.
  • Supported organizational growth by onboarding new employees with appropriate IT resources, training materials, and system access permissions.

Autonomous Vehicle Support Specialist

Cruise
02.2021 - 07.2022
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Streamlined support procedures for quicker response times, resulting in higher client retention rates.
  • Collaborated with cross-functional teams to develop and implement effective support strategies.
  • Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.

Sales Representative

Verizon
02.2019 - 09.2019
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Education

Bachelor of Arts - Recording Arts Technology

Chico State University
Chicora
12.2020

Skills

  • Desktop support
  • System Configuration
  • Operating system management
  • Software Installation
  • Mobile Device Management
  • Remote Support
  • Wireless Networking
  • Online Chat Support
  • Effective Communication

Certification

Dante Certified

Timeline

Sound Studio Apprentice

Meta
07.2022 - Current

Autonomous Vehicle Support Specialist

Cruise
02.2021 - 07.2022

Sales Representative

Verizon
02.2019 - 09.2019

Bachelor of Arts - Recording Arts Technology

Chico State University

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Benjamin Tarran