Benjamin Thao
Sacramento
Summary
Currently a flight attendant and professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
11
11
years of professional experience
Work History
Flight Attendant
Alaska Airlines
San Francisco, CA
03.2022 - Current
- Ensured passenger safety by conducting pre-flight safety demonstrations and checks.
- Delivered exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Assisted in boarding procedures, facilitating a smooth and efficient process for all passengers.
- Collaborated with team members to maintain cabin cleanliness and organization throughout flights.
- Monitored in-flight service quality, ensuring compliance with company standards and protocols.
- Trained new flight attendants on safety procedures and customer service excellence techniques.
- Coordinated emergency response plans during in-flight incidents to ensure passenger well-being and safety.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Flight Attendant
XOJET/ GMJ Air Shuttle
Mather, CA
08.2016 - 02.2022
- Implemented feedback mechanisms to improve passenger satisfaction scores consistently over time.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Facilitated smooth communication between cockpit crew and passengers, ensuring all instructions were clearly conveyed and understood.
Bartender
Marriot Hotel
Rancho Cordova, CA
09.2015 - 01.2018
- Crafted and served a diverse range of cocktails and beverages to enhance guest experiences.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Trained new staff on cocktail preparation techniques and customer service best practices.
- Managed inventory levels, ensuring timely restocking of supplies to minimize service interruptions.
- Developed seasonal drink menus to align with guest preferences and hotel themes.
- Collaborated with kitchen staff to coordinate food pairings with beverage offerings for events.
- Resolved guest complaints promptly, enhancing customer satisfaction and loyalty through attentive service.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Associate of Arts - Criminal Justice
Tulsa Community College
Tulsa, OK06-2013
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Leadership qualities
- Problem-solving
- Conflict resolution
Accomplishments
- Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
- Participated in various training sessions and workshops, leading to a job promotion as a result.
Languages
English
Native or Bilingual
Timeline
Flight Attendant
Alaska Airlines
03.2022 - Current
Flight Attendant
XOJET/ GMJ Air Shuttle
08.2016 - 02.2022
Bartender
Marriot Hotel
09.2015 - 01.2018
Associate of Arts - Criminal Justice
Tulsa Community College