Benjamin Veitch
Sauk Rapids,MN
Summary
Experienced with managing front-of-house operations to ensure seamless guest experiences. Utilizes effective communication and organizational skills to lead teams. Track record of fostering positive work environment and resolving conflicts efficiently.
Overview
9
9
years of professional experience
Work History
Front of House Manager
Green Mill Restaurant & Bar
05.2020 - Current
- Resolved customer complaints and issues in a way that deescalated tensions and found common ground solutions.
- Provided motivation and a positive fun work environment for my staff.
- Held myself and staff accountable to keep high standards of cleanliness and professionalism.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
Department Supervisor
Walmart
02.2019 - 05.2020
- Maintained the pet department which included monitoring and regulating the water quality for the fish.
- Trained new employees on overall company and department-specific policies and procedures.
- Became knowledgeable in departments other than my own to meet company needs.
- Made independent orders of unique items for the departments to help drive interest and sales.
Park Maintenance
City of St. Cloud Parks and Recreation
06.2015 - 09.2018
- Helped lead daily park maintenance plan set forth by the Park Supervisor.
- Assisted in special projects such as Hockey Day Minnesota and Summertime by George.
- Contributed to the regular upkeep and maintenance of Park equipment and machines.
Education
High School Diploma -
Sartell Highschool
Sartell, MN05.2015
Skills
- Guest Relations
- Quality Standards
- Training and coaching
- Food Safety Compliance
Timeline
Front of House Manager
Green Mill Restaurant & Bar
05.2020 - Current
Department Supervisor
Walmart
02.2019 - 05.2020
Park Maintenance
City of St. Cloud Parks and Recreation
06.2015 - 09.2018
High School Diploma -
Sartell Highschool
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