Benjamin Werlein
Jamestown,IN
Summary
Dynamic General Manager with a proven track record at VisionPro Commercial Cleaning, driving operational excellence. Expert in labor cost controls, relationship building and communication skills with key stake holders. Three new accounts were added to work load, resulting from high customer satisfaction, while mentoring teams to enhance productivity and streamline operations. Passionate about fostering a culture of performance improvement and collaboration.
Strong leader and problem-solver dedicated to streamlining operations to organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
General Manager
VisionPro Commercial Cleaning
01.2024 - Current
- Maximized operational excellence and efficiency by mentoring personnel on industry practices, and company procedures.
- Implemented operational strategies and effectively built customer satisfaction by implementing staggered staffing.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Interacted well with customers to build and nurture business stake holder relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's productivity
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Personal Trainer/Wellness Specialist
Witham YMCA
05.2023 - 01.2024
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Designed specific workout programs for individual clients based on performance ability.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Trained clients during strength training, cardiovascular exercise, and stretching.
Member Service Specialist
Carmel Total Fitness
07.2022 - 07.2023
- Maintained membership database, ensuring that all information was current and accurate.
- Actively engaged clients upon entrance with pleasant greeting.
- Provided facility tours
- Membership sales
Education
Bachelor of Science - Kinesiology
Indiana University
Indianapolis, IN05-2023
Skills
- Labor cost controls
- Problem resolution
- Cross-functional team management
- Expense and inventory control
- Deadline oriented
- Leadership and team building
- Team player
- Administrative skills
- Team leadership
- Relationship building
- Performance improvements
- Communication skills
- Staff training
- Operations oversight
Timeline
General Manager
VisionPro Commercial Cleaning
01.2024 - Current
Personal Trainer/Wellness Specialist
Witham YMCA
05.2023 - 01.2024
Member Service Specialist
Carmel Total Fitness
07.2022 - 07.2023
Bachelor of Science - Kinesiology
Indiana University