Benjamin Wilkins
Grand Rapids,MI
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at SUBWAY® Restaurants. Skilled in complex problem-solving and staff training, I excel in staff management and time management. Demonstrated success in improving service delivery and resolving conflicts, showcasing both hard and soft skills without relying on daily task descriptions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
SUBWAY®Restaurants
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Forklift Operator
Keystone Automotive
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Forklift Operator
Cheese Kurlz
Material Handler
Kalfax
10.2008 - 05.2014
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Store Manager
Gamestop
02.2005 - 08.2008
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
Bachelor Of Accountancy - Accounting
Phoenix University
Phoenix, AZAssociate In Electronics Engineering Technology - Electronics Technology
Montcalm Community College
Stanton, MI2010
High School Diploma - General
Greenville High School
Greenville, MI05.2005
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
Certification
• Servsafe: American National Standards Institute
• Hotel Management and the foundations of restaurant Management, recognized by the National Restaurant Association
• Microsoft literacy and development
Timeline
Material Handler
Kalfax
10.2008 - 05.2014
Store Manager
Gamestop
02.2005 - 08.2008
Manager
SUBWAY®Restaurants
Forklift Operator
Keystone Automotive
Forklift Operator
Cheese Kurlz
Bachelor Of Accountancy - Accounting
Phoenix University
Associate In Electronics Engineering Technology - Electronics Technology
Montcalm Community College
High School Diploma - General
Greenville High School