Benjamin Wu

• Source leads using LinkedIn SalesNav, Zoom Info, MQL Leads, Drift/Genesys Chat, IB sales queue, Orum and Outlook
• Hit or exceeded monthly meeting quota with 8 - 12 meeting set per month with 110% in Q3 and Q4 2022
• Work with Account Executive to ensure quality leads are being sent resulting in 90% approval rates
• Coordinate with account managers, channel managers to ensure current customer concerns are fulfilled
• Maintain proper customer profile and records in Salesforce
• Identify customer needs/ requirements, and recommend appropriate products and solutions using BANT questioning. Budget, Authority, Need, Timescales

Direct the daily operations of store servicing 20 + business customers and retail/insurance customers. Managed staff of 6 in the area of sales, customer service, and training

• Negotiate pricing with potential customers on short and long term contracts resulting in 175k in FY20
• Implement new long term rental program resulting in three customers to sign on in first month
• Ensure customer health is positive and run yearly reviews resulting in 90% retention and upsell opportunities
• Train and mentor employees to ensure sales goals are met and are ready for promotions

prospect, qualify and target accounts to develop new business opportunities while also helping retail customer

• Created spreadsheets of customer contact and vendor info resulting in better service and discovery of customer issues
• Built relationships with customers to promote long term business growth
• Ranked consistently in top half of company reaching #73 in September 2017 and ranked top branch twice

• Train new employees on how to run day to day process and selling techniques
• Ensure excellent customer and upsell necessary products resulting in being ranked #8 in February and #10 in April.