Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Benjamin Zapata

Ocean View,NJ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in afast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Wawa
Marmora, New Jersey
06.2023 - 08.2024
  • Greeted customers and identified their needs.
  • Processed customer orders accurately and efficiently.
  • Handled cash register operations accurately during peak times.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Provided information about products and services available to customers.

Fruit Seller

Nova Produce
Ocean City, NJ
07.2022 - 08.2022
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Computed purchases and received and processed cash or credit payment.
  • Bagged or packaged purchases and wrapped gifts.
  • Prepared merchandise for purchase or rental.

Education

Ocean City High School
Ocean City, NJ
06.2025

Skills

  • Exceeding Customer Expectations
  • Attention to Detail
  • Strong Communication and Interpersonal Skills
  • Energy and Physical Stamina
  • Ability to Lift 40 pounds
  • Fluent in Spanish
  • Friendly, Positive Attitude

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Customer Service Associate

Wawa
06.2023 - 08.2024

Fruit Seller

Nova Produce
07.2022 - 08.2022

Ocean City High School

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Benjamin Zapata