Benjamine Suby
Springfield
Summary
Result-oriented Store Manager with proven success in customer relations, team coaching, and operational efficiency. Expertise in process improvements and employee development, aiming to enhance store performance and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Store Manager
Home Depot
Eugene, OR
04.2004 - Current
- Managed inventory levels, optimizing stock to meet customer demand effectively.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented process improvements that enhanced operational efficiency and reduced costs.
- Analyzed sales data to identify trends, informing decision-making for promotional activities.
- Collaborated with cross-functional teams to enhance store layout and merchandising effectiveness.
- Led performance evaluations, fostering a culture of continuous improvement among staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
High School Diploma -
Springfield High School
Springfield, ORNo Degree - Manufacturing Technology
Lane Community College
Eugene, ORSkills
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Friendly and positive
- Team leadership and coaching
- Store merchandising
- Retail inventory management
- Employee training
- Goals and performance
- Leadership development
Accomplishments
- Managed a store that exceeded company expectations in every category during the fiscal year.
- Managed teams of up to 160 staff members.
- Was recognized as a Culture Champion for Fiscal Year 2023
- Was the recipient of The Golden Apron Award
- I was recognized as the Top Performing Store Manager in the PNW on 2 occasions
Timeline
Store Manager
Home Depot
04.2004 - Current
High School Diploma -
Springfield High School
No Degree - Manufacturing Technology
Lane Community College