BENJAMIN I. OSUJI
8516 Island Breeze Ln, Unit 105, Temple Terrace,FL
Summary
Motivated individual eager to start a career as a National Field Support Agent with Charter Communications. Equipped with hands-on experience in customer support, operational coordination, and case management. Proven ability to handle diverse customer inquiries, manage records, and coordinate activities effectively. Committed to leveraging problem-solving skills and a strong work ethic to grow professionally and contribute to your team’s success.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
Thrive Upstate
Greenville, SC
03.2023 - 09.2023
- Provided care to 15+ individuals, managing medication with 100% compliance
- Coordinated and planned weekly activities, enhancing client engagement by 30%
- Documented patient information and facilitated communication with healthcare providers.
Summer Student Intern
Lenroc LLC
Ithaca, NY
06.2019 - 09.2019
- Facilitated customer interactions through phone, email, and in-person
- Managed and optimized records, ensuring accuracy and confidentiality.
Program Coordinator
Excellence Management Care
Abuja, NG
04.2017 - 10.2017
- Directed communications and managed schedules for training and workshops
- Counseled clients and monitored adherence to treatments, contributing to improved client outcomes.
Intern
The Nigeria Police Force
Owerri, NG
08.2016 - 03.2017
- Supported administrative tasks and maintained confidentiality in handling sensitive case files.
Volunteer Support Worker
Holy Rosary Hospital Orphanage Home
Owerri, NG
06.2015 - 06.2016
- Developed and delivered support programs for orphans, focusing on life improvement and program benefits.
Education
Master of Arts in Language and Mind: Linguistics and Cognitive Studies -
University of Siena
Siena, ItalyBachelor of Philosophy -
Pontifical Urban University
Italy, ItalyBachelor of Arts in Philosophy -
Imo State University
Owerri, NigeriaSkills
- Customer Support
- Exceptional communication
- Effective issue resolution
- Operational Coordination
- Scheduling and logistics
- Activity planning and execution
- Technical Skills
- Data management and reporting
- Documentation and record-keeping
Affiliations
- Lifetime Member, Golden Key International Honor Society
- Member, Cognitive Science Society
Languages
- English, Full Professional Proficiency
- Italian, Limited Proficiency
- Igbo, Native Proficiency
References
References available upon request.
Timeline
Direct Support Professional
Thrive Upstate
03.2023 - 09.2023
Summer Student Intern
Lenroc LLC
06.2019 - 09.2019
Program Coordinator
Excellence Management Care
04.2017 - 10.2017
Intern
The Nigeria Police Force
08.2016 - 03.2017
Volunteer Support Worker
Holy Rosary Hospital Orphanage Home
06.2015 - 06.2016
Master of Arts in Language and Mind: Linguistics and Cognitive Studies -
University of Siena
Bachelor of Philosophy -
Pontifical Urban University
Bachelor of Arts in Philosophy -
Imo State University
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