Beonka Williams
Tuscaloosa,AL
Summary
Talented business and customer relations professional with self-directed nature and analytical problem-solving abilities. Excellent project management, communication and planning abilities.
Overview
4
4
years of professional experience
Work History
Specialist
Verizon Wireless
Tuscaloosa, AL
06.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all Verizon products are available.
Sales Representative
AT&T
Meridian, MS
02.2020 - 06.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Cold-called leads and closed large number of new sales over several months.
Customer Service Representative
AT&T
York, AL
07.2017 - 02.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
University of West Alabama
Livingston, AL05.2009
Skills
- Loyalty Building
- Customer Inquiries
- Income Statements
Timeline
Specialist
Verizon Wireless
06.2022 - Current
Sales Representative
AT&T
02.2020 - 06.2022
Customer Service Representative
AT&T
07.2017 - 02.2019
University of West Alabama