Word
Bercy Politesse
North Miami,FL
Summary
Driven and ambitious professional with a proven track record in customer service and reservations management at TGI Fridays Restaurant. Excelled in guest engagement and complaint handling, enhancing customer experience and streamlining service processes. Skilled in multitasking and organization, demonstrated through effective project support at Miami Dade College. Committed to delivering superior results through problem-solving and a fast-learning approach. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Transportation position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Hostess
TGI Fridays Restaurant
11.2022 - Current
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Provided patrons with estimated waiting times during peak service hours.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Delivered pick-up and curbside orders to guests.
- Seated patrons based on guest preferences and seating availability.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Answered phone calls to take orders, give information and document reservations.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Took initial drink orders and relayed information to wait or bar staff.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Advised customers about special offerings and menu items to help drive sales.
- Backed up servers by checking on tables and retrieving items for guests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported needs of 5 person wait staff who attended to specific needs of countless customers daily for fast paced restaurant with social relevancy and intentionality
Intern
Miami Dade College - North Campus
07.2022 - 07.2022
- Sorted and organized files, spreadsheets, and reports.
- Explored new technologies and approaches to streamline processes.
- Prepared project presentations and reports to assist senior staff.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data
- Observed packing operations to verify conformance to specifications
- Helped meet changing demands by recommending improvements to business systems or procedures
- Created and managed project plans, timelines and budgets
Education
No Degree - Phlebotomy
Miami Dade College
Miami, FLHigh School Diploma -
North Miami Senior High School
North Miami, FL06.2023
Skills
- Complaint Handling
- Reservations Management
- Customer Service
- Guest Engagement
- Event Planning
- Project Support
- Scheduling
- Presentations
- Meeting Coordination
- Problem-Solving
- Fast Learner
- Multitasking and Organization
- Ambitious
Software
Powerpoint
Excel Spreadsheet
Timeline
Hostess
TGI Fridays Restaurant
11.2022 - Current
Intern
Miami Dade College - North Campus
07.2022 - 07.2022
No Degree - Phlebotomy
Miami Dade College
High School Diploma -
North Miami Senior High School
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