Berdjina Bon
Experienced healthcare coordinator prepared for this role. Skilled in scheduling, patient communication, and managing medical records. Strong focus on collaboration and achieving results, adaptable to changing needs. Reliable, efficient, and capable of maintaining high standards in fast-paced environment.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Healthcare professional with strong foundation in coordinating patient schedules and managing clinic operations. Proven ability to streamline processes and improve patient flow. Highly collaborative team player focused on achieving results and adapting to dynamic environments. Skilled in communication and time management, valued for reliability and flexibility.
Detail-oriented medical scheduler with expertise in patient scheduling, insurance verification, and EHR systems. Committed to enhancing patient satisfaction and streamlining office operations.
Work History
Medical Scheduler
1 Year 11 Months- Managed patient scheduling for oncology appointments, ensuring timely access to care.
- Coordinated communication between patients and medical staff to streamline appointment processes.
- Utilized electronic health record systems to maintain accurate patient information and appointment records.
- Assisted in resolving scheduling conflicts, enhancing overall patient satisfaction and workflow efficiency.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
- Assisted with front desk tasks such as check-ins and check-outs, contributing to a seamless patient experience.
Patient Access Representative
2 Years 6 Months- Facilitated patient registration process, ensuring accurate data entry and compliance with hospital policies.
- Managed insurance verification procedures to confirm coverage and eligibility for services provided.
- Assisted patients in navigating healthcare systems, addressing inquiries and resolving issues efficiently.
- Coordinated appointment scheduling using electronic health record (EHR) systems to optimize patient flow.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Front Desk Medical Receptionist
3 Years 6 Months- Greeted and assisted patients, ensuring a welcoming environment for all visitors.
- Coordinated appointment scheduling, optimizing daily operations and patient flow.
- Managed electronic health records with accuracy, maintaining confidentiality and compliance standards.
- Verified insurance information, facilitating timely billing processes for services rendered.
- Collaborated with medical staff to streamline communication and enhance patient care experience.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Patient Service Specialist
1 Year 9 Months- Assisted patients with appointment scheduling and registration processes.
- Managed patient inquiries, providing accurate information and resolving issues promptly.
- Collaborated with healthcare teams to ensure seamless patient experiences.
- Maintained electronic health records for accuracy and compliance with regulations.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.