Berenice Batres
Houston ,TX
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Wishing Well Therapy
Houston, TX
05.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Call doctors office and insurance to check on patients
Special Education Teacher Assistant
Head Start Program
Houston
07.2023 - 05.2024
- Monitored student progress and adjusted instruction accordingly to maximize academic achievement.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Kept open and frequent communication with families to provide regular updates on child's academic progress and individualized needs.
- Worked with students to promote learning and pro-social development.
Daycare Assistant
Kids 'R' Kids
Houston
05.2022 - 06.2023
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Coordinated engaging arts-and-crafts projects for students to express their creativity while developing fine motor skills.
CNA Student
Hallmark Homecare
Houston
10.2021 - 05.2022
- I’m Maintained a clean and safe environment, reducing the risk of infection and falls.
- Improved patient comfort by providing compassionate and empathetic care.
- Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
- Consistently followed HIPAA guidelines when handling sensitive patient information, safeguarding confidentiality rights.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Followed directions of licensed nurses to administer medications and treatments.
Education
High School Diploma -
Alief Taylor
Houston Tx 05.2022
Skills
- Customer service
- Time management
- Listening skills
- Attention to detail
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Front office management
- Office administration
- Multitasking and organization
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Wishing Well Therapy
05.2024 - Current
Special Education Teacher Assistant
Head Start Program
07.2023 - 05.2024
Daycare Assistant
Kids 'R' Kids
05.2022 - 06.2023
CNA Student
Hallmark Homecare
10.2021 - 05.2022
High School Diploma -
Alief Taylor